State Eligibility Consultant

DGS Office of External Affairs; Columbus (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

The State Eligibility Consultant at DGS Office of External Affairs, located in Columbus, Indiana, reviews applications, changes, and redeterminations for SNAP, Medicaid, and TANF benefits to ensure accuracy and regulatory compliance. The role conducts eligibility interviews and contributes feedback to improve the eligibility review process.

Candidates should demonstrate knowledge of public assistance programs, interview skills, and the ability to work with diverse populations.

Qualifications

• Thorough knowledge of public assistance policy, practices, and procedures.
• Thorough knowledge of federal, state, and local rules and regulations related to public assistance programs.
• Working knowledge of computerized eligibility systems.
• Ability to identify problems, evaluate alternatives, and implement effective solutions.
• Ability to use tact and empathy in dealing with people from varied backgrounds.
• Demonstrates effective interview and communication skills.

Responsibilities

• Processes and reviews applications, changes, and redeterminations for SNAP, Medicaid, and TANF benefits.
• Ensures accuracy and compliance with federal and state regulations.
• Conducts eligibility interviews.
• Provides feedback to improve the review process.

Skills

Public assistance policy knowledge

Public assistance rules/regulations

Computerized eligibility systems

Problem solving

Interpersonal empathy

Interview and communication skills

Job description

The State Eligibility Consultant processes and reviews applications, changes, and redeterminations for SNAP, Medicaid, and TANF benefits within the Division of Family Resources. The role ensures accuracy and compliance with federal and state regulations, conducts eligibility interviews, and provides feedback to improve the review process. This position is located in Columbus, Indiana and supports the state's mission to help families achieve self-sufficiency.

Key qualifications:

• Thorough knowledge of public assistance policy, practices, and procedures
• Thorough knowledge of federal, state, and local rules and regulations related to public assistance programs
• Working knowledge of computerized eligibility systems
• Ability to identify problems, evaluate alternatives, and implement effective solutions
• Ability to use tact and empathy in dealing with people from varied backgrounds
• Demonstrates effective interview and communication skills