STATE CENTRAL REGISTER CALL CENTER WORKER

Illinoiscomptroller; East St. Louis (IL); Hybrid; USD 72,000 - 104,000; Full time

Job summary

The Illinois Department of Children and Family Services is seeking a State Central Register Call Center Worker to provide statewide toll‑free intake coverage for reports of alleged child abuse and neglect. The position requires careful decision making and accurate data collection to support initial and ongoing inquiries.

Under general supervision, you will gather information, screen reports, and document outcomes while ensuring compliance with related policies.

Qualifications

• Excellent organizational skills and strong communication abilities.
• Ability to assess intake information and make appropriate initial screening decisions.
• Experience with crisis referral processes is a plus.

Responsibilities

• Serves as State Central Register Call Center Worker.
• Provides telephone counseling or referral services for crisis situations.
• Ensures all information is entered into the computer terminal for intake and reporting.
• Monitors incoming written CPS reports.
• Performs other duties as reasonably assigned within scope.

Skills

Organizational skills

Communication skills

Bilingual welcome

Job description

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STATE CENTRAL REGISTER CALL CENTER WORKER

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID:58894
Opening Date: 09/18/2026
Closing Date: 10/02/2026
Agency: Department of Children and Family Services
Class Title:CHILD WELFARE SPECIALIST - 07218
Skill Option:UMP Credential
Bilingual Option:None
Salary: Anticipated Starting Salary $6460 monthly; Full Range $6460-$9337 monthly.
Job Type: Salaried
Category:Full Time
Number of Vacancies: 1
Bargaining Unit Code:RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCME
Merit Comp Code:
Work Hours: Midnight - 8:30am, Rotation B1
Anticipated Hybrid Work Schedule Availability: It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need
Headquarter Location: 10 Collinsville Ave, East St. Louis, Illinois, 62201
Work County: St. Clair
Agency Contact: Mike Bolt

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

POSITION OVERVIEW

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as State Central Register Call Center Worker. Under general supervision, this position will provide statewide telephone coverage of a toll-free number for the reporting of alleged child abuse and neglect, making highly responsible decisions regarding intake and screening of information received on initial calls. The position will also secure all information necessary to accurately diagnose and evaluate reports of alleged child abuse/neglect and all information to complete initial oral reports and subsequent reports relating to child abuse/neglect or other child welfare services. This position provides a great opportunity for someone who is passionate about children and focused on ensuring the safety of children and youth. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong communication skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

ESSENTIAL FUNCTIONS

• Serves as State Central Register Call Center Worker
• Provides telephone counseling services or referral services for crisis situations; maintains familiarity with resources on a statewide basis for purposes of referral
• Provides information necessary to ensure that all alleged reports of child abuse/neglect are entered into the computer terminal
• Monitors incoming written reports for CPS units
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

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