Starlink Enterprise Account Manager (Channel Partners)

SPACE EXPLORATION TECHNOLOGIES CORP; Redmond (WA); Vor Ort; USD 115.000 - 150.000; Vollzeit

Benefits dieser Stelle

Medical, vision, and dental coverage

401(k) retirement plan

Paid vacation and holidays

Employee Stock Purchase Plan

Zusammenfassung

A leading aerospace company in Redmond seeks an Enterprise Account Manager for Channel Partners. This role involves managing complex agreements and serving as the primary contact for enterprise customers, ensuring their growth and satisfaction. The ideal candidate should have a bachelor's degree in engineering or business, along with extensive experience in account management and project management. The position offers a competitive salary, comprehensive benefits, and opportunities for professional growth.

Qualifikationen

• Bachelor's degree in engineering or business, or equivalent experience.
• 3+ years of consulting or project management experience.
• 3+ years of experience supporting a technical product/service.

Aufgaben

• Own assigned accounts from contract signature through onboarding and management.
• Build stakeholder relationships and identify new revenue opportunities.
• Track account health, performance, and communicate effectively.

Kenntnisse

Customer relationship management

Project management

Technical knowledge of telecommunications

Excellent communication skills

Ausbildung

Bachelor's degree in engineering or business

6+ years in business development or account management

Jobbeschreibung

Starlink Enterprise Account Manager (Channel Partners)

Redmond, WA

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the primary point of contact for Starlink’s growing base of enterprise customers from contract signature through successful activation and ongoing growth.

This is an individual contributor role responsible for managing large, complex enterprise agreements. Our ideal candidate is a self-starter with a passion for customer success, and unlocking growth for Starlink enterprise customers.

Responsibilities

• Act as the primary point of contact with accounts and fully own your assigned book of business from contract signature through onboarding, day-to-day management, and long-term growth
• Build strong stakeholder relationships, understand their needs, set clear expectations, and identify new revenue opportunities
• Collect customer feedback and work to improve or fix pain points internally to improve Starlink’s products, technology, and processes
• Track readiness, risks, schedules, and payments for your accounts and communicate clearly to hit revenue targets on time
• Become a subject matter expert within the team to help shape strategy for your assigned region and create process or system improvements that help the team scale
• Proactively monitor overall account health, including payments, product performance, support issues, contract compliance, and relationship quality

Basic Qualifications

• Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 6+ years of professional business development, operations, engineering, or account management experience
• 3+ years of consulting or project management experience
• 3+ years of experience working with customers to support a technical product/service

Preferred Skills and Experience

• Experience managing several complex projects at the same time and delivering them under tight deadlines
• Proven ability to build long-term customer relationships using empathy, good listening, and resilience
• Technical knowledge of Starlink or telecommunications (satellites, ground networks, user terminals, or similar)
• Ability to take complex customer needs and turn them into clear, smart solutions
• Strong business judgment that includes evaluating options and making recommendations that get adopted and succeed
• Excellent written and verbal communication skills, including the ability to negotiate and present clearly at all levels

Additional Requirements

• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
• Availability and willingness to travel as needed to customer sites and meetings

Compensation and Benefits

Pay range: Enterprise Account Manager: $115,000.00 - $150,000.00 per year

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short & long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants must meet U.S. government export regulations, including being a U.S. citizen, lawful permanent resident, refugee, asylee, or eligible to obtain required authorizations from the U.S. Department of State.