Starlink Customer Success Manager, Africa

Starlink; Bastrop (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

SpaceX’s Starlink Africa team seeks a Customer Success Manager to own a portfolio of reseller accounts, grow revenue, and resolve issues affecting activation, billing, and logistics. You will partner with engineering, support, finance, and operations to align Starlink capabilities with customer needs across Africa.

The role requires coordinating across regions, managing complex partnerships, and delivering expansion opportunities while ensuring customer satisfaction and on-time performance.

Qualifications

• Bachelor’s degree in engineering, business, or a related field or 6+ years of relevant experience.
• 5+ years owning a defined book of business with accountability for customer health and revenue.
• 5+ years supporting customers on a technical product or service.
• Professional fluency in English (written and spoken).

Responsibilities

• Own Africa accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth.
• Hit revenue targets by tracking readiness, shipments, activations, payments, and raising risks early.
• Keep internal systems current so account status, risk, and opportunity are visible.
• Monitor account health including contract compliance, KPI performance, invoicing, tax, logistics, and relationships.
• Set clear expectations with customers on timing and delivery commitments.
• Build account plans defining current state, healthy account, and next revenue.
• Identify expansion opportunities and new ways customers can use Starlink.
• Facilitate leadership reviews connecting Starlink performance to customer results.
• Incorporate customer feedback to reduce errors across accounts with cross-functional teams.
• Help shape Africa operations including country priorities, onboarding, and growth.
• Document processes that support expansion and scaling.

Skills

Account management

Customer success

Business development

Operations

Technical customer-facing

Education

Bachelor’s degree in engineering or business

High school diploma with 6+ years experience

Job description

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

STARLINK CUSTOMER SUCCESS MANAGER, AFRICA

Starlink provides high-speed, low-latency internet to customers around the world. Our enterprise resellers bring Starlink to businesses across a wide range of markets and use cases. These accounts are large and complex, often spanning multiple regions, legal entities, and Starlink products.

As a Customer Success Manager, Africa, you will own a book of existing reseller customers and be responsible for growing the business with them. You will build strong commercial relationships, identify opportunities to expand their use of Starlink, and work through the issues that stand in the way of growth. This includes pricing, capacity, billing, payment, activation, logistics, and product needs.

RESPONSIBILITIES:

• Own assigned Africa accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
• Hit revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip
• Keep internal systems current so account status, risk, and opportunity are visible in one place
• Monitor account health, including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship, to prevent delayed cash or churn
• Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery
• Build account plans that define current state, a healthy account, and the next dollar of revenue
• Identify expansion, additional sites or kits, and new ways customers can use Starlink
• Facilitate leadership business reviews that connect Starlink performance to customer results
• Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts
• Help shape how we operate in Africa, including country-level priorities, onboarding, and growth
• Document processes that support expansion and scaling of the business

BASIC QUALIFICATIONS:

• Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role
• 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery
• 5+ years supporting customers on a technical product or service
• Professional fluency in English (written and spoken)

PREFERRED SKILLS AND EXPERIENCE:

• Experience working in Africa, including multi-country accounts, local billing or tax, regulation, or selling through partners
• Professional fluency in French, Portuguese, or Arabic
• A track record of growing revenue inside existing accounts, such as expansion, additional sites, or new ways the customer uses the product
• Experience running several complex workstreams at the same time and delivering them on tight timelines
• Strong written and verbal communication, with the ability to work clearly with executives, operators, and finance
• Experience with telecommunications, satellite, networking, or similar infrastructure sold to enterprise or government customers

ADDITIONAL REQUIREMENTS:

• Willing to work early mornings, evenings, and weekends as needed for Africa time zones and critical milestones
• Willing to travel across Africa as needed

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s ... should reach out to [e-mail].