Starbucks Supervisor: High-Volume Casino Café Lead

Rivers Casino; Pittsburgh (Allegheny County); On-site; USD 42,000 - 56,000; Full time

Job summary

Rivers Casino Pittsburgh is seeking a Starbucks Supervisor to oversee Barista activities during shifts, ensure adherence to company policies, and deliver exceptional guest service.

The role includes supervising Baristas, managing staffing, maintaining sanitation, training new team members, and coordinating with back-of-house supervisors to meet labor and budget needs. A Serv-Safe certification is required or pursued, with flexibility for holidays.

Qualifications

• Preferably possess prior supervisory experience.
• Previous experience in a high-volume restaurant setting is preferred.
• Exceptional interpersonal communication skills in English for effective interaction with guests and team members.
• Demonstrated ability to make sound judgments under pressure.
• Cooperative, helpful, and friendly demeanor, with a well-groomed appearance.
• Must be able to attain and maintain certification in “Serv-Safe” (Food Sanitation Management).
• Ability to comprehend and communicate Material Safety Data Sheets to team members.
• Team player with flexibility to work varied shifts, including holidays.

Responsibilities

• Supervise Baristas, ensuring adherence to established company policies and exceptional guest service.
• Maintain effective inter-shift communication and collaboration with back-of-the-house supervisors.
• Ensure appropriate staffing aligned with projected volume and budgetary guidelines.
• Communicate changes in policy and procedure to team members promptly.
• Monitor guest flow, communicating labor needs during peak and slow periods.
• Aid in the training of new team members.
• Uphold stringent cleanliness and sanitation standards.
• Ensure sufficient inventory in the work area.
• Foster fair and consistent treatment of all team members.
• Perform any other duties assigned by department leadership.

Skills

Supervisory experience

High-volume restaurant

Interpersonal communication in English

Decision making under pressure

Team player

Serv-Safe certification

MSDS knowledge

Flexible shifts

Job description

Rivers Casino Pittsburgh is seeking a Starbucks Supervisor to oversee Barista activities during shifts, ensure adherence to company policies, and deliver exceptional guest service.

The role includes supervising Baristas, managing staffing, maintaining sanitation, training new team members, and coordinating with back-of-house supervisors to meet labor and budget needs. A Serv-Safe certification is required or pursued, with flexibility for holidays.