Starbucks Shift Lead

ADP, Inc.; Village of Tarrytown (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Starbucks in Tarrytown, NY is seeking a full-time partner to deliver legendary customer service and create the Starbucks Experience for every guest. You will provide prompt service, quality beverages and products, and maintain a clean, welcoming store environment in alignment with the company’s guiding principles.

Responsibilities include maintaining a calm, composed demeanor during busy periods, engaging with customers to identify needs, and supporting training and teamwork to uphold standards

Qualifications

• Attendance and punctuality are required.
• Able to work flexible hours including mornings, evenings, weekends and holidays.
• Provide quality beverages and food products following recipes and standards.
• Engage with customers to understand and respond to needs clearly and pleasantly.

Responsibilities

• Acts with integrity and promotes Starbucks culture and mission.
• Maintains calm demeanor during peak periods to keep operations running smoothly.
• Anticipates customer and store needs by observing the environment and cues.
• Communicates information to the manager to ensure timely responses to customer needs.
• Supports partner training with positive reinforcement and constructive coaching.
• Contributes to a positive team environment by recognizing changes in morale and performance.

Skills

Customer service

Communication

Teamwork

Attention to detail

Job description

Full Time Tarrytown, NY, US

Job Summary and Mission

This position contributes to Starbucks success by providing legendary customer service to all customers. This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with Starbucks guiding principles.

Summary of Key Responsibilities

• Responsibilities and essential job functions include but are not limited to the following:
• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintains a clean and organized work space so that partners can locate resources and product as needed.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods.
• Maintains regular and punctual attendance

Job Qualifications

Summary of Experience

Basic Qualifications

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
• Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Available to perform many different tasks within the store during each shift

Required Knowledge, Skills and Abilities

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed