STARBUCKS/BARISTA

Kroger Co.; Wauwatosa (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Employee assistance program

Tuition reimbursement

Employee discounts

Job summary

Kroger Co. is hiring a store associate in Milwaukee to deliver exceptional customer service in a fast-paced coffee shop environment. You will help customers, prepare beverages, stock shelves, and uphold safety and cleanliness standards.

The role emphasizes teamwork, accurate product knowledge, and assisting customers with recommendations and samples while following company policies and procedures.

Qualifications

• Any previous comparable experience

Responsibilities

• Create an environment that makes customers feel welcome and appreciated by answering questions about products.
• Gain knowledge of products and respond with suggestions.
• Collaborate with associates and promote teamwork to achieve store goals.
• Prepare beverage selections to recipe and standards and to customer requests, handling transactions per company practices.
• Offer product samples and inform customers of coffee shop specials.
• Provide customers with fresh products and correct portions to prevent shrink.
• Recommend coffee shop items to meet customer needs.
• Operate coffee shop equipment safely and according to guidelines.
• Check product quality and review sell-by dates to take action as needed.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Stay current with ads and promotions; follow safety procedures and report hazards.
• Maintain equipment and report repairs to management.
• Report accidents and safety risks to store management.
• Work cooperatively in a fast-paced environment.
• Follow directions and seek assistance when needed.
• Assist minors, individuals with special needs, and older adults as required.

Skills

Customer service

Teamwork

Safety compliance

Job description

Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Collaborate with associates and promote teamwork to help achieve company/store goals
• Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment; tender transactions using company best practices
• Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
• Recommend coffee shop items to customers to ensure they get the products they want and need
• Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise
• Check product quality to ensure freshness; review “sell by” dates and take appropriate action
• Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Stay current with present, future, seasonal and special ads
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; adhere to all food safety regulations and guidelines
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

MINIMUM

DESIRED

• Any previous comparable experience

Job Info

• Job Identification 245089
• Job Category Store Operations
• Locations 6950 W State St, Milwaukee, WI, 53213, US (On-site)

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• – A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• – Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• – Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• – Valuable associate discounts on purchases, including food, travel, technology and so much more.
• – Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• – Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.