STARBUCKS/BARISTA

Fred Meyer; Soldotna (AK); Vor Ort; USD 18.000 - 25.000; Vollzeit

Zusammenfassung

Fred Meyer, Inc. seeks a team member to deliver exceptional customer service in a busy coffee shop environment. You will answer product questions, prepare beverages to standard recipes, and help customers feel valued as part of a welcoming store experience.

You will stay current with promotions, stock and label merchandise, and work with colleagues to maintain safety and quality across the department. The role emphasizes integrity and customer care.

Qualifikationen

• Excellent customer service skills required.

Aufgaben

• Answer questions about products in the department and store to create an inviting environment.
• Maintain knowledge of department products and suggest items to customers.
• Collaborate with coworkers to achieve store goals.
• Prepare beverages per recipes and standards and process transactions.
• Offer samples and inform customers about specials.
• Ensure fresh products and correct portion sizes; prevent shrink.
• Recommend coffee shop items to meet customer needs.
• Operate coffee shop equipment (refrigerators, freezers, slicers, ovens).
• Label, stock and inventory department merchandise.
• Report discrepancies and safety concerns to management.
• Stay current with ads and promotions.
• Follow safety procedures and food safety guidelines.
• Inspect equipment and report repairs as needed.
• Notify management of accidents or safety risks.

Kenntnisse

Customer service

Teamwork

Conflict resolution

Honesty and integrity

Communication

Product knowledge

Sales skills

Safety awareness

Attention to detail

Dependability

Tools

Espresso machine

Refrigeration equipment

Ovens

Slicer

Blender

Computerized scale

Steamer

Jobbeschreibung

Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

MINIMUM

• Excellent customer service skills

DESIRED

• Any previous comparable experience
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Collaborate with associates and promote teamwork to help achieve company/store goals
• Prepare beverage selections to recipe and standards and to customer's requests using proper equipment; tender transactions using company best practices
• Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
• Recommend coffee shop items to customers to ensure they get the products they want and need
• Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise
• Check product quality to ensure freshness; review "sell by" dates and take appropriate action
• Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Stay current with present, future, seasonal and special ads
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; adhere to all food safety regulations and guidelines
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation