STARBUCKS/BARISTA

Fry's Food Stores; Prescott Valley (AZ); On-site; USD 18,000 - 23,000; Full time

Job summary

Fry's Food Stores in Prescott Valley, AZ seeks a customer service-oriented associate for its coffee shop department. You will assist customers, answer questions, and suggest products while maintaining a welcoming environment.

You’ll work with teammates to meet store goals and ensure fresh, accurately prepared beverages and items. Responsibilities include operating coffee shop equipment, handling transactions, and staying up-to-date on promotions and safety standards.

Qualifications

• Excellent customer service skills required.
• Experience in a similar role is a plus.

Responsibilities

• Create an environment where customers feel welcome, important and appreciated by answering questions about products and services.
• Gain knowledge of products and respond to questions with helpful suggestions.
• Collaborate with associates to promote teamwork and achieve store goals.
• Prepare beverage selections to recipes and customer requests using proper equipment.
• Tender transactions following company practices and ensure product freshness and portion sizes.
• Offer product samples and inform customers of coffee shop specials.
• Recommend coffee shop items to meet customer needs.
• Operate equipment in the coffee shop and maintain inventory.
• Check product quality, review sell-by dates and take action as needed.
• Label, stock and inventory department merchandise and report discrepancies.
• Stay current with promotions and safety guidelines and follow food safety regulations.
• Inspect equipment and report any maintenance needs to management.
• Communicate safety risks and incidents to store management.
• Handle high-paced environments and resolve conflicts calmly.

Skills

Excellent customer service

Teamwork

Job description

Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

MINIMUM

• Excellent customer service skills

DESIRED

• Any previous comparable experience

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Collaborate with associates and promote teamwork to help achieve company/store goals
• Prepare beverage selections to recipe and standards and to customer's requests using proper equipment; tender transactions using company best practices
• Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
• Recommend coffee shop items to customers to ensure they get the products they want and need
• Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise
• Check product quality to ensure freshness; review "sell by" dates and take appropriate action
• Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Stay current with present, future, seasonal and special ads
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; adhere to all food safety regulations and guidelines
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation