STARBUCKS/BARISTA

Kroger Family of Companies; Lacey (WA); On-site; USD 24,000 - 36,000; Full time

Job summary

Kroger Family of Companies is hiring for a coffee shop position in Lacey, WA. You will greet customers, answer questions about department products, and provide expert recommendations. You’ll prepare beverages per recipes, handle transactions, and ensure quality and safety in a fast-paced environment.

This role emphasizes customer service, teamwork, and the ability to work with various kitchen equipment while maintaining high standards of food safety and integrity. Training provided as needed.

Qualifications

• Excellent customer service skills

Responsibilities

• Create an environment that makes customers feel welcome, important and appreciated by answering questions about products
• Gain knowledge of department products and respond to questions with recommendations
• Collaborate with associates to promote teamwork and achieve store goals
• Prepare beverages per recipe and standards, handling transactions
• Offer product samples and inform customers of coffee shop specials
• Provide fresh products in correct portion sizes to prevent shrink
• Recommend coffee shop items to meet customer needs
• Use kitchen equipment (refrigerators, freezers, slicers, ovens) per guidelines; portion, package, label, inventory ingredients
• Check product quality and shelf life, take action as needed
• Operate espresso machine, blender, scale, steamer safely
• Label, stock and inventory department merchandise
• Report ordering/shipping discrepancies to the department manager
• Stay current with ads and promotions
• Follow safety procedures and food safety guidelines; identify hazards
• Report safety risks or incidents to store management
• Work cooperatively in a high-paced, sometimes stressful environment
• Manage conflicts in a calm, cooperative manner
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek help to resolve issues
• Assist customers including minors, individuals with special needs, and older adults
• Perform essential job functions with or without reasonable accommodation

Skills

Excellent customer service

Job description

RESPONSIBILITIES

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products

• Collaborate with associates and promote teamwork to help achieve company/store goals

• Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment; tender transactions using company best practices

• Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials

• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink

• Recommend coffee shop items to customers to ensure they get the products they want and need

• Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise

• Check product quality to ensure freshness; review “sell by” dates and take appropriate action

• Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer

• Label, stock and inventory department merchandise

• Report product ordering/shipping discrepancies to the department manager

• Stay current with present, future, seasonal and special ads

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; adhere to all food safety regulations and guidelines

• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

• Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management

• Ability to work cooperatively in high paced and sometimes stressful environment

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

• Excellent customer service skills

DESIRED

• Any previous comparable experience

$17.38 - $26.15 per hour