Starbucks Barista

Kroger; Columbia (SC); Sur place; USD 17 000 - 21 000; Plein temps

Résumé du poste

Kroger is hiring for a coffee shop teammate in Columbia, SC. You will provide exceptional customer service in a fast-paced, friendly environment and assist customers with product questions and recommendations.

You will prepare beverages to recipes, handle transactions, and support team goals while maintaining safety and cleanliness. Responsibilities include using coffee shop equipment, stocking products, and ensuring freshness by checking dates and proper labeling.

Qualifications

• Excellent customer service skills and the ability to work under pressure.
• Ability to cooperate with coworkers and maintain a positive environment.
• Honesty, integrity, and adherence to company policies.

Responsabilités

• Provide exceptional customer service in a safe, clean environment.
• Answer questions about products and assist customers with selections.
• Prepare beverages according to recipes and standards, and handle transactions.
• Offer samples and inform customers about specials and promotions.
• Label, stock, and inventory department merchandise; check dates for freshness.
• Operate coffee shop equipment and maintain proper sanitation.

Connaissances

Excellent customer service

Teamwork

Conflict resolution

Honesty and integrity

Ability to follow directions

Outils

Espresso machine

Refrigerators

Freezers

Slicers

Ovens

Computerized scale

Steamer

Description du poste

Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products

Collaborate with associates and promote teamwork to help achieve company/store goals

Prepare beverage selections to recipe and standards and to customer's requests using proper equipment; tender transactions using company best practices

Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials

Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink

Recommend coffee shop items to customers to ensure they get the products they want and need

Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise

Check product quality to ensure freshness; review "sell by" dates and take appropriate action

Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer

Label, stock and inventory department merchandise

Report product ordering/shipping discrepancies to the department manager

Stay current with present, future, seasonal and special ads

Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; adhere to all food safety regulations and guidelines

Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair

Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management

Ability to work cooperatively in high paced and sometimes stressful environment

Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Ability to follow directions and seek assistance when necessary to resolve customer and business issues

Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum

Excellent customer service skills

Desired

Any previous comparable experience