STARBUCKS/BARISTA

Kroger; Arvada (CO); Sur place; USD 21 000 - 26 000; Plein temps

Résumé du poste

Kroger in Arvada, CO is looking for a customer service oriented team member to help customers in a fast-paced store and coffee shop environment. You will answer questions, share product knowledge and ensure a welcoming atmosphere while upholding the company values of respect, integrity and safety.

The role emphasizes teamwork, accurate product handling, proper safety procedures and a commitment to fair pricing and quality service for every guest.

Qualifications

• Excellent customer service skills and a friendly, helpful attitude.

Responsabilités

• Create an environment that makes customers feel welcome and valued; answer questions about products.
• Know department products and respond to questions, offering suggestions.
• Collaborate with associates to promote teamwork toward store goals.
• Prepare beverages to recipes and standards; handle transactions per guidelines.
• Offer samples and inform customers of coffee shop specials.
• Provide fresh products in correct portions to minimize shrink.
• Recommend coffee shop items to meet customer needs.
• Operate coffee shop equipment and inventory ingredients.
• Check freshness and review sell-by dates.
• Use espresso machine, blender, scale and steamer.
• Label, stock and inventory merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Stay current with ads and promotions.
• Follow safety procedures and report unsafe conditions.
• Inspect equipment and report needed repairs.
• Notify management of accidents and safety risks; report incidents.
• Work in fast-paced environments and manage conflicts calmly.
• Maintain honesty and integrity with customers and business information.
• Follow directions and seek help to resolve issues.
• Interact with diverse customers including minors and seniors.
• Perform essential duties with/without accommodations.

Connaissances

Excellent customer service skills

Description du poste

Job Description

Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Collaborate with associates and promote teamwork to help achieve company/store goals
• Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment; tender transactions using company best practices
• Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
• Recommend coffee shop items to customers to ensure they get the products they want and need
• Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise
• Check product quality to ensure freshness; review “sell by” dates and take appropriate action
• Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Stay current with present, future, seasonal and special ads
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; adhere to all food safety regulations and guidelines
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

MINIMUM

• Excellent customer service skills

DESIRED

• Any previous comparable experience