STARBUCKS/BARISTA

Fred Meyer, Inc.; Anchorage (AK); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Fred Meyer, Inc. seeks a customer-focused associate to deliver exceptional service in a busy coffee shop environment. You will assist shoppers with product questions, prepare beverages to standard recipes, and handle transactions according to company practices.

You will collaborate with teammates to maintain a welcoming atmosphere, ensure product freshness, and upsell coffee shop items while adhering to safety regulations and quality standards. This role emphasizes integrity and customer care.

Qualifications

• Minimum: Excellent customer service skills.
• Desired: Prior comparable experience.
• Create welcoming environment and answer questions about department and store products.
• Collaborate with associates to promote teamwork and achieve store goals.
• Prepare beverages according to recipes and standards, handling transactions.
• Offer samples and inform customers of coffee shop specials.
• Ensure fresh products and proper portion sizes; minimize shrink.
• Recommend coffee shop items to meet customer needs.
• Use coffee shop equipment (refrigerators, freezers, slicers, ovens) per guidelines.
• Check product quality and sell-by dates; take appropriate action.
• Operate espresso machine, blender, scales and steamer as required.
• Label, stock and inventory merchandise in department.
• Report ordering/shipping discrepancies to management.
• Stay current with ads and promotions.
• Follow safety procedures and food safety regulations; notify management of hazards.
• Perform preventive maintenance and inspect equipment; report needed repairs.
• Report accidents or safety risks to store management; address theft or fraud as needed.
• Work effectively in high-paced environments; manage conflicts calmly.
• Maintain honesty and integrity with customer and business information.
• Follow directions and seek help to resolve issues.
• Support interactions with minors, individuals with special needs, and older adults.
• Perform essential job functions with or without accommodation.

Responsibilities

• Provide exceptional customer service in a safe, clean environment.
• Answer questions about products and assist customers in finding items.
• Work with teammates to meet store goals and provide a welcoming atmosphere.
• Prepare beverages to recipe standards and complete transactions per best practices.
• Offer samples and explain coffee shop specials to customers.
• Ensure fresh products and correct portions; monitor sell-by dates.
• Recommend coffee shop items to meet customer needs.
• Use all equipment (refrigerators, freezers, slicers, ovens, espresso machine, blender, scales, steamer) properly.
• Label, stock and inventory department merchandise; report discrepancies.
• Stay up-to-date with current ads and promotions.
• Adhere to safety programs and food safety regulations; report hazards.
• Inspect equipment and perform preventive maintenance; request repairs when needed.
• Notify management of accidents or safety concerns; report theft or fraud.

Skills

Customer service

Experience

Product knowledge

Teamwork

Beverage preparation

Sample handling

Fresh products

Upselling

Equipment use

Quality awareness

Espresso machine operation

Inventory basics

Reporting

Safety

Maintenance

Incident reporting

Stressor management

Conflict resolution

Integrity

Compliance

Customer interaction

Accessibility awareness

Job description

Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

MINIMUM

• Excellent customer service skills

DESIRED

• Any previous comparable experience
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Collaborate with associates and promote teamwork to help achieve company/store goals
• Prepare beverage selections to recipe and standards and to customer's requests using proper equipment; tender transactions using company best practices
• Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
• Recommend coffee shop items to customers to ensure they get the products they want and need
• Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise
• Check product quality to ensure freshness; review "sell by" dates and take appropriate action
• Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Stay current with present, future, seasonal and special ads
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; adhere to all food safety regulations and guidelines
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation