STARBUCKS/BARISTA

Kroger Family of Companies; Aiken (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies in Aiken, SC is hiring for a friendly, customer-focused role in our coffee shop. You will greet customers, answer questions, and help them find products while maintaining a clean, safe store environment. You will prepare beverages to recipe standards, sample new items, and promote specials to boost sales.

Ideal candidates have excellent customer service skills, enjoy teamwork, and can work in a fast-paced setting. Prior retail or food service experience is a plus.

Qualifications

• Excellent customer service skills.

Responsibilities

• Assist customers by answering questions about products across the store and department.
• Learn product details and make recommendations.
• Work with teammates to achieve store goals.
• Prepare beverages per recipe and customer requests using proper equipment.
• Offer samples and inform customers of coffee shop specials.
• Ensure freshness and correct portions to prevent shrink.
• Recommend coffee shop items to match customers' needs.
• Operate equipment (refrigerators, ovens, espresso machine) per guidelines.
• Label, stock and inventory department merchandise.
• Report discrepancies to the department manager.
• Follow safety procedures and food safety guidelines.
• Maintain a cooperative, low-stress environment.

Skills

Customer service

Product knowledge

Teamwork

Communication

Job description

Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Collaborate with associates and promote teamwork to help achieve company/store goals
• Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment; tender transactions using company best practices
• Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
• Recommend coffee shop items to customers to ensure they get the products they want and need
• Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise
• Check product quality to ensure freshness; review “sell by” dates and take appropriate action
• Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Stay current with present, future, seasonal and special ads
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; adhere to all food safety regulations and guidelines
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

• Excellent customer service skills

DESIRED

• Any previous comparable experience