Starbuck Manager

Macy's; Newark (DE); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Macy’s seeks a Manager for the licensed Starbucks café inside Macy’s. You will oversee daily café operations, drive sales and profitability, and uphold Starbucks and Macy’s standards. Lead a diverse team, ensure food safety and quality, and partner with Macy’s leadership to deliver an exceptional guest experience.

Responsibilities include scheduling, labor planning, inventory control, and adherence to health and safety guidelines while maintaining high service levels and brand integrity.

Qualifications

• High School diploma or equivalent required.
• ServSafe certification or food handler permit required by state/local health dept.
• Ability to obtain Barista certifications within introductory period.

Responsibilities

• Oversee all aspects of café operations, ensuring safety, efficiency, and brand alignment.
• Recruit, hire, train, and develop Supervisors and Baristas to build a high-performing team.
• Deliver exceptional customer service by meeting Starbucks and Macy’s service standards.

Skills

Leadership

Team Development

Operations Management

Customer Service

Education

High School diploma or equivalent

Job description

storyMacy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to

work.Job Ov

The Manager, Starbucks is responsible for the overall operation and performance of the licensed Starbucks café inside Macy’s. The Manager ensures an efficient, professional, safe, and profitable business while upholding Starbucks brand standards and Macy’s Foods Division expectations. The Manager oversees daily operations, drives sales and profitability, and fosters a positive, inclusive team culture. Through strong leadership, operational excellence, and partnership with both Starbucks and Macy’s leadership, the Manager delivers an exceptional customer experience and ensures the café consistently meets brand, quality, and financial

goals.What You W

• ill DoOversee all aspects of café operations, ensuring a safe, efficient, and brand-right environment that meets Starbucks, Macy’s Foods Division, and Health Department stan
• dards.Recruit, hire, train, and develop Supervisors and Baristas, building a motivated and high-performing
• team.Deliver exceptional customer service by modeling Starbucks customer connection standards and Macy’s service expecta
• tions.Ensure consistent preparation, presentation, and merchandising of all food and beverage products in alignment with Starbucks stan
• dards.Develop and execute schedules and labor plans that optimize productivity, control costs, and maintain excellent service l
• evels.Manage ordering, receiving, inventory, and invoice processing to achieve targeted food and beverage costs and stay within b
• udget.Review financial reports and take appropriate action to meet sales, expense, and profit
• goals.Ensure full compliance with food safety, sanitation, and health regulations while maintaining a clean and organized café enviro
• nment.Oversee cash handling, point-of-sale operations, and adherence to all financial policies and proce
• dures.Build strong partnerships with Macy’s leadership and Starbucks District Managers to align on strategy, goals, and operational prior
• ities.Serve as a role model in professionalism, appearance, communication, and alignment with company v
• alues.Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and commun
• ities.In addition to the essential duties mentioned above, other duties may be ass

assigned.Skills You Wil

l NeedOperational & Financial Management: Drive sales, manage expenses, and achieve profitability through effective scheduling, cost control, inventory, vendor management, and data-driven decision-m

aking.Leadership & Team Development: Coach, train, and retain high-performing teams while fostering a positive, inclusive, and productive work enviro

nment.Customer Service Excellence: Ensure the service basics of Connect, Anticipate, Personalize, and Own are met to deliver an exceptional customer exper

ience.Food Quality, Safety & Compliance: Ensure excellence in food and beverage preparation, recipe execution, and adherence to sanitation and health regula

tions.Communication, Collaboration & Strategic Thinking: Effectively communicate across teams, collaborate with store leadership, and apply creative, strategic problem-solving to drive business re

results.Who Y

• ou AreCandidates with a High School diploma or equivalent and 2+ years of retail, restaurant, or food service management experience are encouraged to apply. Starbucks or Starbucks licensed café experience pref
• erred.Must be ServSafe certified or have food handler permit as required by state or local health depar
• tment.Must be able to successfully obtain Barista Basics, Barista Trainer, Daily Ops, and LS Leader certifications for Starbucks Licensed leaders within introductory p
• eriod.This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and
• hands.This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibil
• ities.Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company

needs.What We Can Off

er YouJoin a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportun

ivities.Some additional benefits we offer in

• countsPerformance-based ince
• ntivesAnnual merit
• reviewEmployee Assistance Program with mental health counseling and legal/financial

imentAccess the full menu of benefits offerings

here. Ab

out UsThis is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s

Join us and help write the next chapter in our story

today! This job description is not all-inclusive. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

FOODS00This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Location: 55 Parsonage Rd, Edis

Job ID: 90730

10/2026, 11:55 AM