Stand Manager

Texas Coffee Operations; San Antonio (TX); Hybrid; USD 60,000 - 75,000; Full time

Job summary

7 Brew in Texas is seeking a Store Manager to lead a high-energy drive-thru team, uphold the brand culture, and drive location growth. You’ll coach Crew Leads and Brewistas, monitor operations, and maintain customer experience.

Reporting to District and Operations Managers, you'll handle scheduling, training, health compliance, inventory, and performance development while sustaining fast service and a welcoming atmosphere.

Qualifications

• Experience leading a fast-paced team.
• Ability to coach and train staff.
• Excellent communication and customer service.
• Flexible schedule and availability.

Responsibilities

• Be proficient in all Brewista and Shift Lead duties and skill sets.
• Maintain excellent wait times, cleanliness, and customer interactions through training, coaching, and encouragement.
• Provide regular feedback to each team member on strengths and areas of growth.
• Work with the crew’s needs and availability to create a weekly shift schedule, maintaining a low cost of labor while ensuring quick wait times and short lines.
• Monitor and maintain necessary inventory, small wares, and equipment.
• Ensure appropriate cash handling, deposits, and change for the stand.
• Facilitate team bonding and development through regular meetings and events for the Shift Leads and Brewistas.
• Take ownership of solutions.
• Ensure the crew is knowledgeable and meeting all health requirements.
• Develop new leaders.
• Implement and communicate directives from upper management.
• Delegate tasks to the leadership team and Brewistas to facilitate efficiency and appropriate development

Skills

Leadership

Team management

Customer service

Problem solving

Tools

Microsoft Office

Job description

7 Brew is a revolutionary drive-thru coffee brand that was founded in Arkansas in 2016 and has now landed in Texas. 7 Brew’s energetic culture is its greatest asset and that’s because of its wonderful employees. Those employees set 7 Brew apart with their warmth, enthusiasm, and love for delicious drinks. Cultivating kindness is the mission statement and the employees have it in their souls. The result is a one-of-a-kind customer experience. Whether it's a lovely conversation while placing your order or simply toe-tapping along to your favorite song - 7 Brew cultivates kindness and it just so happens they also have the best drinks in town.

SUMMARY

The manager assumes full responsibility for his or her location's growth, profitable operation, and preservation of 7 Brew's culture, mission statement, and values. The Manager is the leader of his or her crew and maintains genuine connections with them and the unique nuances of business at their stand.

In addition to scheduled shifts, the Manager is expected to coach, train, perform admin duties, and oversee operations. The Manager reports to his or her District Manager and the Operations Manager.

RESPONSIBILITIES AND DUTIES

• Be proficient in all Brewista and Shift Lead duties and skill sets
• Maintain excellent wait times, cleanliness, and customer interactions through training, coaching, and encouragement
• Provide regular feedback to each team member on strengths and areas of growth
• Work with the crew’s needs and availability to create a weekly shift schedule, maintaining a low cost of labor while ensuring quick wait times and short lines
• Monitor and maintain necessary inventory, small wares, and equipment
• Ensure appropriate cash handling, deposits, and change for the stand
• Facilitate team bonding and development through regular meetings and events for the Shift Leads and Brewistas
• Take ownership of solutions
• Ensure the crew is knowledgeable and meeting all health requirements
• Develop new leaders
• Implement and communicate directives from upper management
• Delegate tasks to the leadership team and Brewistas to facilitate efficiency and appropriate development

Requirements

WORK SCHEDULE REQUIREMENTS

Work a flexible 40-hour schedule, which can include early mornings (5 a.m.) and late nights (11:30 p.m.).

Visit the stand outside of scheduled shifts to coach, observe, train, and perform administrative duties.

Regularly work weekends and be available to work holidays, if necessary.

Be available by phone or in person to promptly address any needs.

SKILLS AND QUALIFICATIONS

Create and maintain genuine, uplifting interactions work carefully and quickly with hot water and coffee, glass bottles, and dairy products

Be able to work outside for prolonged periods, in all weather conditions

Be able to lift up to 50lbs

Be able to stand comfortably for hours at a time

Be able to climb a ladder and use a stepladder

Be able to stand, sit, bend, kneel, twist, and squat as necessary to stock and clean in the stand

Safely walk in between and around cars in the drive-thru line

Safely use a utility knife

Operate any position in the stand during peak hours

Maintain awareness of the shift’s operations while working a position

Be able to address operational, procedural, or cultural issues with team members

Adapt to problems and implement solutions during stressful situations

Effectively manage multiple projects and deadlines

Effectively lead and direct multiple personality types under pressure

Has proven leadership abilities in a fast-paced environment with 40+ team members

Beginner-level proficiency in Microsoft Office Suite