Staging Center Manager
Atos-North America
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Benefits offered by this job
Job summary
Atos North America is hiring a Staging Center Manager in Dixon, CA to oversee daily staging center operations, asset receiving, inventory management, device configuration, and deployment readiness for customer projects.
You will lead a team of staging technicians and field engineers, ensuring SLAs, quality, safety and compliant handling of customer assets across multiple deployments. A Bachelor's degree and 5+ years of IT/operations experience are preferred.
Qualifications
- Bachelor's degree in IT, Operations Management, Supply Chain Management or related field preferred.
- Equivalent combination of education and relevant experience may be considered.
- 5+ years of experience in IT operations, deployment services, logistics, inventory management or technical service delivery.
- 2+ years of leadership or supervisory experience.
Responsibilities
- Direct and oversee daily staging center operations.
- Develop and implement processes for receiving, staging, configuring, testing, shipping, and returning technology assets.
- Ensure timely execution of deployment schedules and project deliverables.
- Monitor operational performance and resource utilization to achieve SLAs.
- Continuously evaluate and improve operational workflows and efficiencies.
- Lead, coach, and develop staging center personnel.
- Assign workloads and establish priorities based on project demands.
- Conduct performance discussions, training and career development activities.
- Foster a culture of accountability, teamwork, safety and continuous improvement.
- Support recruiting, interviewing, onboarding, and workforce planning activities.
- Maintain accountability for hardware inventory accuracy and asset tracking.
- Ensure inventory levels support customer commitments and deployment schedules.
- Establish inventory controls, audit procedures, and asset lifecycle management processes.
- Investigate inventory variances and implement corrective actions.
- Ensure compliance with asset management policies and security requirements.
- Oversee device imaging, configuration, testing, and deployment readiness processes.
- Ensure standardized build and deployment procedures are followed.
- Establish quality control measures to minimize deployment defects and equipment returns.
- Monitor staging accuracy, quality metrics and customer satisfaction indicators.
- Collaborate with technical teams to resolve recurring deployment issues.
- Manage shipping, receiving, warehousing and reverse logistics operations.
- Coordinate with vendors, suppliers, and transportation providers.
- Ensure compliance with shipping regulations and customer requirements.
- Optimize packaging, transportation and fulfilment processes to improve efficiency and reduce costs.
- Manage operational budgets, equipment purchases and resource planning.
- Track key operational metrics and provide regular performance reporting.
- Identify opportunities for cost reduction and process optimisation.
- Support business forecasting, capacity planning and project staffing activities.
- Serve as a primary escalation point for operational issues.
- Partner with project managers, field services teams and customer stakeholders to ensure successful deployments.
- Communicate project status, risks and operational performance effectively.
- Maintain strong customer relationships through consistent delivery and service quality.
- Ensure adherence to company policies, security standards and customer contractual requirements.
- Maintain a secure environment for handling customer assets and data.
- Enforce workplace safety procedures and warehouse best practices.
- Support audit activities and compliance reviews as required.
Skills
Education
Tools
Job description
Atosis the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.
With more than 54,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand. A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.
Atos Groupis a global leader in digital transformation with c. 56,000 employees and annual revenue of c. 7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.
Staging Center Manager
Onsite in Dixon, CA
The Staging Center Manager is responsible for overseeing all staging center operations, including asset receiving, inventory management, device configuration, deployment readiness, logistics coordination, and staff management. This role ensures the efficient preparation and delivery of IT equipment and technology solutions to support customer projects, field operations, and service delivery commitments.
The Staging Center Manager leads a team of staging technicians and field engineers while maintaining operational excellence, inventory accuracy, quality standards, and compliance with company and customer requirements. This position serves as a critical link between operations, procurement, project management, field services, logistics, and customer stakeholders.
- Direct and oversee daily staging center operations.
- Develop and implement processes for receiving, staging, configuring, testing, shipping, and returning technology assets.
- Ensure timely execution of deployment schedules and project deliverables.
- Monitor operational performance and resource utilization to achieve service-level agreements (SLAs).
- Continuously evaluate and improve operational workflows and efficiencies.
- Lead, coach, and develop staging center personnel.
- Assign workloads and establish priorities based on project demands and business objectives.
- Conduct performance discussions, training and career development activities.
- Foster a culture of accountability, teamwork, safety and continuous improvement.
- Support recruiting, interviewing, onboarding, and workforce planning activities.
- Maintain overall accountability for hardware inventory accuracy and asset tracking.
- Ensure inventory levels support customer commitments and deployment schedules.
- Establish inventory controls, audit procedures, and asset lifecycle management processes.
- Investigate inventory variances and implement corrective actions.
- Ensure compliance with asset management policies and security requirements.
- Oversee device imaging, configuration, testing, and deployment readiness processes.
- Ensure standardized build and deployment procedures are followed consistently.
- Establish quality control measures to minimize deployment defects and equipment returns.
- Monitor staging accuracy, quality metrics and customer satisfaction indicators.
- Collaborate with technical teams to resolve recurring deployment issues.
- Manage shipping, receiving, warehousing and reverse logistics operations.
- Coordinate with vendors, suppliers, and transportation providers.
- Ensure compliance with shipping regulations and customer requirements.
- Optimize packaging, transportation and fulfilment processes to improve efficiency and reduce costs.
- Manage operational budgets, equipment purchases and resource planning.
- Track key operational metrics and provide regular performance reporting.
- Identify opportunities for cost reduction and process optimisation.
- Support business forecasting, capacity planning and project staffing activities.
- Serve as a primary escalation point for operational issues.
- Partner with project managers, field services teams and customer stakeholders to ensure successful deployments.
- Communicate project status, risks and operational performance effectively.
- Maintain strong customer relationships through consistent delivery and service quality.
- Ensure adherence to company policies, security standards and customer contractual requirements.
- Maintain a secure environment for handling customer assets and data.
- Enforce workplace safety procedures and warehouse best practices.
- Support audit activities and compliance reviews as required.
- Bachelor's degree in Information Technology, Operations Management, Supply Chain Management or related field preferred.
- Equivalent combination of education and relevant experience may be considered.
- 5+ years of experience in IT operations, deployment services, logistics, inventory management or technical service delivery.
- 2+ years of leadership or supervisory experience.
- Experience managing technology deployment, asset management or staging centre operations.
- Experience leading teams in a fast-paced operational environment.
- Microsoft Windows operating systems and endpoint deployment processes.
- Microsoft 365 applications and collaboration tools.
- Asset lifecycle management and inventory control systems.
- Service management platforms such as ServiceNow.
- Knowledge of endpoint management tools including Intune, Autopilot, SCCM or equivalent platforms.
- Reporting and data analysis capabilities using Excel and operational dashboards.
- CompTIA A+, Network+, CCNA or related technical certifications.
- ITIL Foundation certification.
- Project Management Professional (PMP) or equivalent project management experience.
- Experience managing enterprise hardware deployment programs.
- Lean, Six Sigma or process improvement certification.
- Strategic thinking and operational planning.
- Workforce management and team development.
- Decision-making and problem-solving.
- Customer-focused leadership.
- Change management and process improvement.
- Budget and resource management.
- Cross-functional collaboration and influence.
- Strong communication and presentation skills.
- Ability to work within a warehouse and staging environment.
- Ability to occasionally lift and move equipment up to 50 pounds.
- Ability to stand, walk and inspect operations throughout the workday.
- Occasional travel may be required to support customer locations, implementation activities or operational reviews.
- Inventory accuracy rate.
- Deployment quality and defect rate.
- On-time shipment and deployment performance.
- Asset tracking and audit compliance.
- Customer satisfaction metrics.
- Operational productivity and throughput.
- Cost management and budget adherence.
- Team engagement, retention and development.
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible Spending Accounts (FSAs)
- Health Savings Account (HSA)
- Supplemental Insurance
- Telehealth
- Employee Assistance Program (EAP)
- 401(k) Retirement Plan
- Legal Insurance
- Pet Insurance
- Wellness and discount programs
The total compensation range for this role in the posted location is $64,366.00 - $115,000.00 USD.
Atos provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The compensation range listed for this position reflects the minimum and maximum target compensation that Atos, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside the posted range and will be determined based on multiple factors permitted by applicable law. These may include, but are not limited to, geographic location, education and qualifications, certifications and licenses, relevant experience and skills, seniority and performance, market and business considerations and internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
Choose your future. Choose Atos.
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