Staffing Scheduler/Coordinator

The General Hospital Corporation; Salem (MA); Vor Ort; USD 27.000 - 39.000; Vollzeit

Zusammenfassung

Mass General Brigham is seeking a Staffing Scheduler to manage and coordinate the scheduling of healthcare professionals, ensuring adequate staffing levels across settings. You will collaborate with providers, staff, and departments to deliver efficient patient care.

Role requires 1-2 years in scheduling or customer service within a clinical setting; knowledge of scheduling software and EMR is preferred. Onsite role at Mass General Brigham facilities.

Qualifikationen

• High school diploma or equivalent required.
• 2-3 years scheduling or call center experience preferred.
• Experience with electronic medical records is a plus.

Aufgaben

• Develops and maintains staff schedules to ensure adequate staffing at all times.
• Acts as primary contact for scheduling issues and communications with staff and departments.
• Ensures compliance with regulations, labor laws and policies.
• Resolves scheduling conflicts and implements contingency plans.
• Uses scheduling software to optimize staff rosters.
• Provides guidance on scheduling policies and practices.

Kenntnisse

Leadership

Teamwork

Organizational skills

Communication

Scheduling software

Microsoft Office

Ausbildung

High school diploma

Tools

Scheduling software

Microsoft Office Suite

Jobbeschreibung

Site: North Shore Medical Center, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for managing and coordinating the scheduling of healthcare professionals to ensure adequate staffing levels in various healthcare settings. This role involves working closely with healthcare providers, staff members, and other departments to ensure patient care is delivered efficiently and effectively.

Does this position require Patient Care?

No

Essential Functions

• Develops, maintains, and manages schedules for healthcare staff, including nurses, physicians, and support personnel, ensuring adequate staffing levels at all times, considering patient needs and staff availability.
• Serves as the primary point of contact for staff scheduling issues and inquiries by communicating schedule changes, updates, & requirements to staff and relevant departments.
• Ensures compliance with healthcare regulations, labor laws, and organizational policies.
• Addresses and resolves scheduling conflicts and issues promptly and efficiently and implements contingency plans for unexpected staffing shortages or changes.
• Utilizes scheduling software and tools to manage and optimize staff schedules.
• Provides support and guidance to staff regarding scheduling policies and practices.
• Facilitate communication between healthcare staff and management to address scheduling concerns.
• Maintains accurate and up-to-date records of staff schedules, hours worked, and other related documentation.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

Yes

Licenses and Credentials

Experience

Customer service experience, preferably in a clinical setting. Call Center/high volume practice experience preferred. Electronic Medical Record Experience preferred 1-2 years required and Experience in scheduling, administrative support, receptionist role, or customer service position is preferred 2-3 years preferred

Knowledge, Skills and Abilities

• Strong leadership and team-building skills, with the ability to motivate and inspire others.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Proficiency in scheduling software and Microsoft Office Suite.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Ability to collect and analyze information and to devise and develop statistical analyses and reports.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 50lbs
• Carrying Occasionally (3-33%) 20lbs - 50lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

81 Highland Avenue

Scheduled Weekly Hours

36

Employee Type

Regular

Work Shift

Night (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color,