Staffing Manager

Happy to Help Caregiving-6; Twin Falls (ID); On-site; USD 40,000 - 60,000; Full time

Job summary

Happy to Help Caregiving-6 seeks a Scheduling Coordinator to build and adjust caregiver schedules, coordinate replacements, and communicate clearly with clients and caregivers. You will monitor staffing, process timekeeping, and support payroll readiness while upholding safety and confidentiality across sensitive information.

The role requires strong organizational skills, excellent communication, and the ability to manage multiple priorities in a fast-paced home care environment.

Qualifications

• Experience in staffing, scheduling, healthcare coordination, home care, or a related field is preferred.

Responsibilities

• Build, maintain, and adjust caregiver schedules based on client needs, caregiver availability, approved service areas, qualifications, transportation limitations, and client-specific requirements.
• Respond promptly to caregiver call-outs, late arrivals, early departures, missed visits, coverage gaps, and other service interruptions.
• Locate and coordinate replacement caregivers to maintain consistent client care.
• Communicate schedule confirmations, changes, expectations, and client-specific information clearly and professionally.
• Serve as a primary point of contact for caregivers, clients, families, and members of the office team.
• Monitor open visits, staffing shortages, caregiver availability, and upcoming coverage risks.
• Review and address missed punches, manual time entries, EVV exceptions, scheduling discrepancies, mileage submissions, travel time, and other timekeeping concerns.
• Support care-note verification and payroll-readiness processes as assigned.
• Identify and promptly escape changes in client condition, falls, injuries, hospitalizations, medication concerns, unsafe conditions, boundary concerns, complaints, suspected abuse, neglect, or exploitation, and other priority care concerns.
• Ensure caregivers receive relevant, factual safety information before accepting assignments with known risks or behavioral concerns.
• Support caregivers who report unsafe, inappropriate, or out-of-scope working conditions.
• Maintain accurate and timely documentation in AxisCare and other company-approved systems.
• Coordinate with the Recruiting Manager and branch leadership regarding staffing shortages, caregiver availability, and urgent hiring needs.
• Follow company policies related to client safety, caregiver safety, confidentiality, privacy, wage-and-hour requirements, transportation, and documentation.
• Participate in scheduled on-call coverage and remain reachable and able to access necessary systems while assigned.
• Protect confidential client, employee, payroll, and company information.

Skills

Scheduling

Organization

Communication

Time management

Multitasking

Confidentiality

Tools

AxisCare

EVV Systems

Rippling

Job description

Key Responsibilities

• Build, maintain, and adjust caregiver schedules based on client needs, caregiver availability, approved service areas, qualifications, transportation limitations, and client-specific requirements.
• Respond promptly to caregiver call-outs, late arrivals, early departures, missed visits, coverage gaps, and other service interruptions.
• Locate and coordinate replacement caregivers to maintain consistent client care.
• Communicate schedule confirmations, changes, expectations, and client-specific information clearly and professionally.
• Serve as a primary point of contact for caregivers, clients, families, and members of the office team.
• Monitor open visits, staffing shortages, caregiver availability, and upcoming coverage risks.
• Review and address missed punches, manual time entries, EVV exceptions, scheduling discrepancies, mileage submissions, travel time, and other timekeeping concerns.
• Support care-note verification and payroll-readiness processes as assigned.
• Identify and promptly escape changes in client condition, falls, injuries, hospitalizations, medication concerns, unsafe conditions, boundary concerns, complaints, suspected abuse, neglect, or exploitation, and other priority care concerns.
• Ensure caregivers receive relevant, factual safety information before accepting assignments with known risks or behavioral concerns.
• Support caregivers who report unsafe, inappropriate, or out-of-scope working conditions.
• Maintain accurate and timely documentation in AxisCare and other company-approved systems.
• Coordinate with the Recruiting Manager and branch leadership regarding staffing shortages, caregiver availability, and urgent hiring needs.
• Follow company policies related to client safety, caregiver safety, confidentiality, privacy, wage-and-hour requirements, transportation, and documentation.
• Participate in scheduled on-call coverage and remain reachable and able to access necessary systems while assigned.
• Protect confidential client, employee, payroll, and company information.

Qualifications

• Previous experience in staffing, scheduling, healthcare coordination, home care, office management, customer service, or a related field is preferred.
• Strong scheduling, organization, and time-management skills.
• Excellent verbal and written communication skills.
• Ability to remain calm and professional during call-outs, staffing emergencies, and rapidly changing situations.
• Strong attention to detail and commitment to accurate documentation.
• Ability to manage multiple priorities and follow through on time-sensitive responsibilities.
• Sound judgment and the ability to recognize when a concern requires immediate escalation.
• Comfortable communicating by phone with caregivers, clients, families, and company leadership.
• Ability to learn and confidently use scheduling, EVV, payroll, and communication systems.
• Reliable attendance and availability for scheduled on-call responsibilities.
• Ability to handle sensitive and confidential information appropriately.
• Experience with AxisCare, Rippling, EVV systems, or home-care scheduling is helpful but not required.