Staffing Coordinator

Department of Behavioral Health and Developmental Services; Petersburg (VA); On-site; USD 25,000 - 36,000; Full time

Job summary

Department of Behavioral Health and Developmental Services is seeking a Staffing Coordinator at Central State Hospital in Petersburg, VA. The role supports scheduling, documentation, and coordination of services for patients and staff within a large psychiatric facility.

The Successful Candidate will have experience with scheduling systems, Microsoft Office, and strong customer service skills, including handling confidential information and working under pressure.

Qualifications

• Must be computer literate, including email experience and Microsoft Office.
• Experience in a fast-paced office environment delivering customer services at all levels.
• Prior experience with an automated scheduler program.

Responsibilities

• Assist with scheduling and related documentation in a hospital setting.
• Maintain and operate scheduling systems and records.
• Act as essential personnel during emergencies or crises as needed.
• Provide professional customer service to the public and staff while handling confidential matters.

Skills

Customer service

Scheduling

Documentation

Office software

Time management

Oral and written communication

Independent judgement

Confidentiality

Tools

Kronos

Microsoft Office

Job description

Title: Staffing Coordinator
State Role Title: W19013
Hiring Range: Hourly rate is $22.00
Pay Band: UG
Agency: Dept Behavioral Health/Develop
Location: Central State Hospital
Agency Website: https://dbhds.virginia.gov/facilities/csh/
Recruitment Type: General Public - G

Job Duties

Central State Hospital (CSH) is a 277 bed Joint Commission accredited psychiatric inpatient facility located in Petersburg, Virginia. CSH has proudly been serving citizens of the Commonwealth since 1870, when we opened our doors as the first psychiatric hospital in the country dedicated to the treatment of African Americans. A new and modern CSH is currently under construction on the same property, with a scheduled completion date of 2027.

CSH maintains the only maximum-security treatment facility in the state (111 beds). We also have 166 beds available for individuals in the community who need inpatient care, as well as individuals in the criminal justice system. We believe that treatment should be holistic and focused on the person’s individual needs, recognizing that recovery is not linear or the same for every person. Treatment modalities may include medication, evidence-based group and individual therapy, peer support, psychosocial rehabilitation, vocational training, preparation for court, and treatment for substance use.

The Successful Candidate Will Have

• Ability to act in the capacity of essential personnel during emergency/crisis situations.
• Has comprehensive knowledge of principles of customer service.
• Experience and knowledge of scheduling processes and principles; documentation; applicable regulations and policies; and scheduling systems.
• Skills include problem identification; proficiency in personal computers and Microsoft Office Suite; professionalism; judgement and decision making; and time management.
• Ability to read, write, and follow oral and written instructions.
• Ability to demonstrate collaborative leadership skills and oral and written communication skills.
• Knowledge of and working skills in operating an automated scheduling program.
• Must be able to work independently, exercise independent judgement, and orient/train others.
• Experience working with the public as well as handling confidential and sensitive matters.

Minimum Qualifications

• Must be computer literate (Microsoft Office including email experience).
• Experience in a fast-paced office environment requiring provision of services to customers at all levels of an organization.
• Prior experience with an automated scheduler program.

Additional Considerations

• Experience in the Kronos automated scheduler program.
• Considerable experience with Microsoft Office, including Excel.
• Knowledge of recovery principles and trauma informed care

Background Investigation

All applicants are subject to an extensive background investigation and a pre-employment drug screening. This investigation may include fingerprint checks (State Police, FBI), local agency checks, Department of Social Services/Child Protective Services checks, employment verification, and verification of education relevant to the position.

Under Virginia Code

• 37.2-314 and 37.2-408.1, the Department of Behavioral Health & Developmental Services (DBHDS) cannot employ or utilize as volunteers, individuals convicted of specific ("barrier") crimes or those with pending "barrier" charges.

Reasonable Accommodations

Reasonable accommodations are available to individuals with disabilities during the application and/or interview process in accordance with the Americans with Disabilities Act. If you require assistance or accommodation, please notify Human Resources at [phone] during business hours (8:00 a.m. to 5:00 p.m.).

Equal Opportunity

The Commonwealth of Virginia is committed to conducting all aspects of human resource management without regard to race (or traits historically associated with race, including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), sex, color, national origin, religion, sexual orientation, gender identity or expression, age, veteran status, political affiliation, disability, genetic information, and pregnancy, childbirth, or related medical conditions.* There shall be no retaliation against anyone making allegations of violations of this policy.

Veteran Preference

DBHDS is a Virginia Values Veterans (V3) certified employer and provides hiring preference to qualified veterans and service members. We highly encourage veterans, active members of the Virginia National Guard, and U.S. Military Reserve members to apply and respond accordingly on the state application.

Benefits

This is an hourly/wage position and is not eligible for benefits.

Contact Information

Name: Human Resources

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.