Staff User Researcher

Coinbase, Inc.; United States; Hybrid; USD 217,000 - 228,000; Full time

Benefits offered by this job

Quarterly in-person surges

Job summary

Coinbase is seeking a Staff Design Researcher for the Platform Design and Research team. You will set the research vision across Identity, Payments, Developer Experience, and more to translate complex problems into product opportunities and shipped solutions.

You will lead research programs, design polished deliverables, and mentor partners while advancing a scalable research framework that elevates the entire Design and Research organization.

Qualifications

• 10+ years of professional experience in user research and product design.
• Ability to influence senior stakeholders with research-driven insights and compelling presentations.
• Expert-level proficiency in design tools (Figma or equivalent) and deliverables.

Responsibilities

• Define and own the research practice for Platform, setting vision, strategy, prioritization, and engagement models.
• Own and run Platform's recurring internal CSAT program, designing surveys and reporting results to leadership.
• Conduct generative, evaluative, and mixed-methods research with engineers, product managers, and end users.
• Drive design deliverables including prototypes, interaction flows, and visual storytelling.
• Partner with senior leaders as cross-functional lead across strategy planning and design presentations.
• Improve design consistency and contribute to design systems while building scalable research frameworks.
• Coach designers and product partners on research rigor and design craft.

Skills

Research leadership

Strategic influence

Prototyping design

AI in design

Tools

Figma

Job description

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, its a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called "surges." learn more about working at Coinbase.

Team/ Role Paragraph:

As a Staff Design Researcher on the Platform Design and Research team within the Platform group, you'll set the research vision and practice across the systems, tools, and infrastructure that power Coinbase. This team works across Identity, Payments, Developer Experience, Financial Infrastructure, Compliance, and other foundational areas. You'll define how Platform understands its customers, combining deep research with hands on design to translate ambiguous problem spaces into clear product opportunities, high quality deliverables, and shipped solutions.

What you'll do:

• Define and own the research practice for Platform, setting the vision, strategy, prioritization, and engagement models that connect customer insight to product and design decisions across the organization.
• Own and run Platform's recurring internal CSAT program, designing surveys, setting cadence, analyzing results, and reporting to leadership to track how internal teams experience Platform tools and surface actionable opportunities.
• Conduct and lead generative, evaluative, and mixed-methods research with engineers, technical leads, product managers, and end customers, upleveling existing methods and identifying new approaches to address ambiguous research problems across Identity, Payments, Developer Experience, internal tooling, and compliance.
• Drive process and execution that result in high quality design deliverables, including polished prototypes, interaction flows, and visual storytelling that set the standard and bar for your product area.
• Partner with senior product, design, and engineering leaders as a cross-functional lead in all stages of strategy planning, influencing roadmaps and investment decisions through evidence-based research and well-crafted design presentations.
• Drive improvements in design consistency and integrity across your product area, contributing to existing design systems and creating new solutions when needed, while building research repositories and frameworks that scale research impact across the broader Design and Research organization.
• Coach and mentor designers and product partners on both research rigor and design craft, raising the quality bar and expanding capacity beyond the core team.

Required Skills and Experience:

• 10+ years of professional experience in user research and product design, including setting research vision and leading research for complex, technical, or platform-scale products and systems.
• Demonstrated ability to operate at a strategic level, shaping product direction and influencing senior cross-functional and executive stakeholders through research-driven insights and compelling design presentations.
• Expert-level proficiency in design and prototyping tools (Figma or equivalent), with the ability to produce polished, high-quality deliverables that communicate customer experience and product direction to leadership.
• Strong command of qualitative research methods, with proven judgment about which methods fit which questions, and demonstrated ability to uplevel methods and introduce new approaches to solve ambiguous problems.
• Track record of building research practices, operating models, or measurement programs (such as recurring CSAT or voice-of-customer programs) that scaled impact beyond a single team, and driving design system adoption and contribution across a product area.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus): $216,790 - $228,200 USD

• Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
• US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
• Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
• Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.