Staff Technical Scrum Master

ThoughtSpot; Mountain View, Chicago (CA, IL); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

In-office 3+ days per week

Job summary

ThoughtSpot is a Data & AI platform that helps companies turn data into enterprise advantage. The Technical Scrum Master will lead Salesforce development efforts, coordinating SFDC admins, developers, and business analysts to ensure timely, on-scope delivery with agile practices.

The role requires 6–8 years of experience in Scrum Master or PM roles, strong facilitation and stakeholder communication, and familiarity with Salesforce release management.

Qualifications

• 6-8 years of experience as a Project Manager or Scrum Master, preferably in Salesforce (SFDC) environments.
• Strong understanding of Agile software development methodologies and scrum practices.
• Experience managing project timelines, creating Gantt charts, and using project management tools (e.g., JIRA).
• Excellent facilitation skills for scrum meetings and stakeholder communications.
• Experience coordinating with Salesforce teams (administrators, developers, business analysts).
• Experience with Salesforce release management, sandboxes, and deployment strategies.
• Ability to adapt and respond to changing business priorities and requirements.
• Experience working with distributed or remote teams.
• Strong conflict resolution and negotiation skills.
• Excellent written and verbal communication skills for stakeholder management and reporting.
• Strong organizational, problem-solving, and interpersonal skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Certified Scrum Master (CSM) is a plus.
• Salesforce Administrator certification is a plus, but not mandatory.

Responsibilities

• Lead and manage Salesforce development projects, ensuring on-time and within-scope delivery.
• Collaborate closely with administrators, developers, business analysts, and business stakeholders.
• Develop and maintain project plans, timelines, and risk mitigation plans.
• Remove impediments and blockers to ensure the team’s progress and project delivery.
• Monitor sprint velocity and team performance metrics to identify areas for improvement.
• Ensure alignment between business goals and technical solutions by facilitating effective communication between business stakeholders and technical teams.
• Track project progress, manage risks, and resolve issues to keep projects on track.
• Promote Agile best practices and continuous improvement within the team.
• Utilize project management tools such as JIRA for tracking tasks and progress.
• Communicate project status, risks, and milestones to stakeholders and leadership.
• Ensure documentation of project processes and deliverables.
• Support change management activities and user adoption strategies for Salesforce releases.
• Coordinate and manage UAT (User Acceptance Testing) cycles with business users.
• Support post-implementation activities, including retrospectives and lessons learned.

Skills

Agile methodologies

Scrum practices

Facilitation skills

Stakeholder communications

Distributed/remote teams

Conflict resolution

Project management

Tools

JIRA

Job description

ThoughtSpot is a Data & AI platform that helps companies turn data into enterprise advantage. We're Gartner MQ leaders with more than 1,000 customers globally and offices in Mountain View, Chicago, London, Bangalore, Sydney, and Tokyo.

Technical Scrum Master - Business Technology Team
Position Overview
We are seeking an experienced Technical Scrum Master with 6-8 years of experience to lead and coordinate Salesforce (SFDC) development projects. This role will closely work with a team of Salesforce administrators, developers, business analysts and leadership team, to ensure smooth and timely project planning , delivery and communication. The ideal candidate will be adept at managing project timelines, facilitating Agile processes, and driving cross-functional collaboration.

• Lead and manage Salesforce development projects, ensuring on-time and within-scope delivery.
• Collaborate closely with administrators, developers, business analysts, and business stakeholders.
• Develop and maintain project plans, timelines, and risk mitigation plans.
• Remove impediments and blockers to ensure the team’s progress and project delivery.
• Monitor sprint velocity and team performance metrics to identify areas for improvement.
• Ensure alignment between business goals and technical solutions by facilitating effective communication between business stakeholders and technical teams.
• Track project progress, manage risks, and resolve issues to keep projects on track.
• Promote Agile best practices and continuous improvement within the team.
• Utilize project management tools such as JIRA for tracking tasks and progress.
• Communicate project status, risks, and milestones to stakeholders and leadership.
• Ensure documentation of project processes and deliverables.
• Support change management activities and user adoption strategies for Salesforce releases.
• Coordinate and manage UAT (User Acceptance Testing) cycles with business users.
• Support post-implementation activities, including retrospectives and lessons learned.

Qualifications :

• 6-8 years of experience as a Project Manager or Scrum Master, preferably in Salesforce (SFDC) environments.
• Strong understanding of Agile software development methodologies and scrum practices.
• Experience managing project timelines, creating Gantt charts, and using project management tools (e.g., JIRA).
• Excellent facilitation skills for scrum meetings and stakeholder communications.
• Experience coordinating with Salesforce teams (administrators, developers, business analysts).
• Experience with Salesforce release management, sandboxes, and deployment strategies.
• Ability to adapt and respond to changing business priorities and requirements.
• Experience working with distributed or remote teams.
• Strong conflict resolution and negotiation skills.
• Excellent written and verbal communication skills for stakeholder management and reporting.
• Strong organizational, problem-solving, and interpersonal skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Certified Scrum Master (CSM) is a plus.
• Salesforce Administrator certification is a plus, but not mandatory.

In-Office at ThoughtSpot

Spotters are expected in-office 3+ days per week to be part of the energy of their local team. Momentum compounds when we're in the room together with faster decisions, sharper problem-solving, and the kind of peer learning that doesn't happen over a screen. Being in-office is our default way of working, with flexibility available where it's genuinely needed.

About ThoughtSpot

The world’s most innovative companies turn to ThoughtSpot’s AI-Powered Analytics to put data in the hands of everyone, from the C-suite to the frontline. With simple, natural language search and AI, anyone can ask questions, discover insights, and act with confidence. Unlike legacy tools that sacrifice performance for complexity, ThoughtSpot is intuitively designed for every business user while being built to handle the most complex, large-scale data, wherever it resides. This unique combination of speed and simplicity is why enterprise leaders trust ThoughtSpot to transform decision-making into a truly data-driven culture.

At ThoughtSpot, we’re a curious, data-driven bunch. We believe the world works better when everyone has access to facts. That’s why we build products that make asking and answering data questions as natural as having a conversation.

Mandatory and Required Skills for All ThoughtSpot Roles

Spotters are expected to demonstrate AI literacy and workflow integration to include to ability to:

• Comfortably and confidently integrate AI into their daily workflows to increase productivity and quality.
• Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality.
• Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions.
• Write effective prompts to get the most accurate and creative results from AI tools.

Spotters are expected to exemplify these key traits and possess an AI Mindset:

• Curiosity in exploring new AI tools
• Adaptability to quickly learn and implement new, emerging AI technologies
• Critical thinking to know when to identify when AI should be used versus when human judgement is necessary

This combination of curiosity, adaptability, and discernment defines the AI mindset, and it’s required for every role at ThoughtSpot.

AI Mindset for All Spotters

At ThoughtSpot, we believe AI is a necessary and essential part of how we work. Every role, across every team, is expected to be fluent and comfortable with using AI to do their best work.

All Spotters are expected to experiment with ThoughtSpot’s AI tools (like AgentSpot, Spotter, and SpotterViz) and leading industry LLMs to streamline workflows, enhance output, and uncover new insights. Whether drafting content, analyzing data, or summarizing documents, AI is a daily partner.

We value curiosity, openness to learning, and thoughtful application of AI to create real value. Training and resources are provided so every Spotter can confidently create with AI.

ThoughtSpot for All

At ThoughtSpot, diverse teams build better products. Complex data problems need many perspectives, not just one. We welcome different backgrounds, identities, and experiences, and we work to create a place where everyone can be themselves and do their best work. If this role excites you and you believe you’re a strong match, we encourage you to apply.

What Makes ThoughtSpot a Great Place to Work?

ThoughtSpot is the Agentic Analytics Platform that empowers every enterprise to transform insights into action, on a mission to make the world more fact driven. We hire people with unique identities, backgrounds, and perspectives - this balance-for-the-better philosophy is key to our success. When paired with our culture of Trust, Customer Obsession, Innovation and Intensity, ThoughtSpot cultivates a respectful culture that pushes norms to create world-class products. If you’re excited by the opportunity to work with some of the brightest minds in the business and make your mark on a truly innovative company, we invite you to read more about our mission, and apply to the role that’s right for you.