Staff Support Specialist I (Recreation and Parks)

City of Greenville; Greenville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

The City of Greenville is seeking a detail‑oriented clerical assistant to support the Recreation and Parks Department. You will handle front desk duties, answer calls, assist with facility rentals and program registrations, and process payments.

The role involves filing, reporting, and occasional evening meetings as needed. Qualifications include a high school diploma or GED plus office systems training and at least one year of clerical experience.

Qualifications

• High school diploma or GED required; supplemented by training in office systems technology.
• A minimum of one year of related clerical/administrative experience.

Responsibilities

• Answering the telephone and directing calls to proper person or division.
• Assisting citizens with facility rentals, program registration, and payments.
• Responding to citizen emails and inquiries; provide front desk coverage when needed.
• Processing payments for rentals, program fees, and other charges; run daily closeout reports.
• Monitor and process citizen comments and inquiries submitted through WebTrac.
• Run and maintain various reports on rental activity and departmental data.
• Provide citizens with forms for rentals and registrations and ensure accuracy of information.
• Process requisitions, purchase orders, contracts, and invoices.
• File management of rental agreements, program records, and other files.
• Assist the Recreation Supervisor and Recreation Manager with various tasks.

Skills

Administrative procedures

Customer service

Communication

Time management

Microsoft Office

Data entry

Education

High school diploma or GED

Office systems training

Tools

Excel

Job description

The purpose of this position is to perform a variety of clerical and general office tasks for the Recreation and Parks Department. This position reports to the Recreation Supervisor at the Jaycee Park Center for Arts & Crafts and also provides support to the Recreation Manager as needed. This is accomplished by answering the telephone and directing calls to the proper person or division; assisting citizens with facility rentals, program registration, and payments; responding to citizen emails and inquiries; and other related work as required.

FLSA Status: Non-Exempt

Job Responsibilities

• Responding to citizen calls, emails, and walk-in requests for service, and directing them to the proper person, division, or program;
• Assisting citizens with securing facility and park rentals and registering for programs;
• Providing facility coverage; greeting and assisting visitors, staffing the front desk, and monitoring facility activity as needed;
• Processing payments for rentals, program fees, and other departmental charges; and running daily closeout reports;
• Monitoring and processing citizen comments and inquiries submitted through WebTrac;
• Running and maintaining various reports on rental activity and other departmental data for Recreation and Parks staff;
• Providing citizens with the proper forms for rentals and registrations, and ensuring accuracy of information on forms and payment records;
• Processing requisitions, purchase orders, contracts, and invoices;
• File management of rental agreements, program records, and other departmental files;
• Assisting the Recreation Supervisor (Jaycee Park Center for Arts & Crafts) and the Recreation Manager with various tasks; and
• Other duties as assigned.

Education and Experience

• High school diploma or GED required; supplemented by training/course work in office systems technology or related field; and
• A minimum of one year of related clerical/administrative experience.

Required Knowledge, Skills, and Abilities

Knowledge of:

• administrative and clerical procedures and systems such as word processing, excel, managing files and records, designing forms, and other office procedures and terminology.
• the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• principles and processes of providing customer and personal services including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• electronic equipment, computer hardware and software.

Skilled in:

• communicating effectively in writing as appropriate for the needs of the audience.
• giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• understanding written sentences and paragraphs in work related documents.
• talking to others to convey information effectively.
• managing one's own time.
• actively looking for ways to help people.
• interpersonal relations.

Ability to:

• listen to and understand information and ideas presented through spoken words and sentences.
• read and understand information and ideas presented in writing.
• communicate information and ideas in speaking so others will understand.
• work cooperatively with City officials, other employees, and the general public.
• work safely without presenting a direct threat to self or others.

Other Requirements

• Must possess and maintain a valid driver's license. (Note: A valid driver's license is a current driver's license that is not revoked, suspended, or subject to limited restoration or conditional operation privileges).
• This position may occasionally work evening meetings.