Staff Supervisor

HopeTree Family Services; Salem (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

HopeTree Family Services seeks a Staff Supervisor to oversee Direct Support Professionals in a DDM program (Group Home, Day Services, Community Engagement, etc.). The role emphasizes a person-centered, strengths-based approach, coaching and mentoring DSPs, and coordinating day-to-day operations, scheduling, and training on-site.

The position requires leadership, emotional maturity, and the ability to support individuals with I/DD while maintaining compliance with DDM policies and HTFS values.

Qualifications

• Experience coordinating services for individuals with I/DD preferred.
• Strong leadership, emotional maturity, and patience to support social and emotional needs.

Responsibilities

• Provide day-to-day supervision to Direct Support Professionals (DSPs).
• Coordinate scheduling and on-site presence for program operations.
• Coach, teach and mentor DSPs in home management and care practices.
• Ensure adherence to DDM policies, safety standards, and regulatory requirements.
• Coordinate with supervisors and regional managers for team meetings and coverage.
• Maintain documentation including progress notes, goals, and incident reporting.
• Support emergency on-call rotations and after-hours coverage.

Education

Bachelor’s or Associate’s Degree in Human Services or related field

Job description

Summary:

The Staff Supervisor monitors and provides day-to-day supervision to Direct Support Professionals (DSPs) in a DDM program (Group Home, Day Services, Community Engagement, etc.). This includes coordination of services and supports for all individuals receiving DDM services, such as maintaining a safe and inclusive environment, providing opportunities for individuals to maximize physical, emotional, social, intellectual, and spiritual growth. The Staff Supervisor models a person-centered philosophy, strengths-based approach, celebration of abilities, and provides coaching, teaching, and mentoring to DSPs. The Staff Supervisor is responsible for coordinating day-to-day operations of the program including overall supervision, scheduling, and training of DSPs.

Experience & Education:

This position requires at least one year of documented experience working with individuals with intellectual or developmental disabilities (I/DD). A Bachelor’s or Associate’s Degree in Human Services or a related field is preferred. This position requires at least one year of supervisory experience in a Human Services or related field. The Manager must demonstrate the ability to provide exceptional leadership, emotional maturity, and patience necessary to understand and support the social, psychological, and emotional needs of individuals with I/DD. The Manager must demonstrate knowledge, understanding, and ability to implement and apply HopeTree Family Services Core Competencies and Core Values. This position requires an acceptable driving record and valid driver’s license, the ability to lift 50 pounds, and the ability to represent the agency in the community in a positive manner.

Work Schedule:

This position is based within a HopeTree program setting (Group Home or office-based). This role is one of presence, requiring the Staff Supervisor to be on-site and engaged in day-to-day operations. Travel is required for training and regularly-scheduled team meetings, which may include overnight stays. The typical work schedule is Monday – Friday between the hours of 8:00 a – 10 p and includes 24-hour on-call responsibilities. There will be occasions when the Staff Supervisor is required to provide coverage or support with an emergency situation during evening, overnight, weekend, or holiday hours. Flexibility is granted to the regular schedule when communicated in advance with the Regional Manager or Regional Director that adjustment is needed based on such situations, provided there is adequate coverage of the program. This role requires participation in on-call responsibilities after business hours, overnight, on weekends and/or holidays.

• Provides day-to-day oversight to ensureappropriate staffinglevels and activities that promote an organized and positive environment. Twenty-four-hour emergency availability for DSPs.
• Makes independent decisionsregardingbest practices, quality assurance, riskmanagementand problem solving.
• In partnership with supervisor, has working knowledge of 12VAC35-105; 12VAC35-115; and 12VAC35-122. This includes promoting rights, reporting serious incidents and general compliance with all regulations, DDM Policies/Procedures, and HTFS Employee Handbook. Demonstrates working knowledge of andcomplies withDDM policy on Handling Participant’s Funds and Business Office Procedures; DDM System to Prevent Abuse, Neglect, and Exploitation; and DDM Code of Ethics.
• Models and coordinates person-centered, leastrestrictiveand community-integrated philosophies and supports.
• Organizes and ensurestimely assessment in all aspects of an individual’s life. This includes coordination with CSBs and other providers to assess risks, abilities, SIS, medicalneedsand identification of generic as well as HTFS supports.
• Promotes an active circle of support, including the individual, AR, family members, and staff that work closest with the individual to collaborate and advocate annually and as needed to develop independence and services in the least restrictive environment. Ensuring communication as needed within the circle of supportand withsupervisor.
• Ensures the completion and/or review of required documentation including development of measurable goals and methods to achieve goals; quarterly reviews; modification of goals with any change in condition or circumstance; assessment of success; andrequireddaily/weekly/monthly progress notes andaccuratesupport services records.
• Coordinates with supervisor to hire Direct Support Professionals who will work best in the environment and will best meet individuals’ needs. Ensurestimelysubmission to all parties as required by regulation and DDM policy.
• Ensures an environment that promotes health and safety through scheduling all identified needed medical appointments, lab work, and well visits; assisting with, attending or arranging for medical supports; documentation of changes in medical condition and needed supports; and communication to families, staff and supervisors regarding any medical needs or services rendered.
• Reinforcing skills learned by DSPs during medication administration training. This includes, but is not limited to, checking in medications, privacy during medication administration, a process free of medication errors, and completion of related documentation. Providing any trainingidentifiednecessary to ensure medication administration is completed adequately.
• Demonstrates the ability to coach, teach and mentor DSPs in all aspects of home management as outlined in this job description and the job description of the DSP, including documented bi-weekly one-to-one coaching meetings. CompletestimelyandaccurateDSP evaluations andsubmitsto supervisor for review. Provides immediate remediation and training asidentifiednecessary.
• Plans, schedules and supports Regional Manager with monthly team meetings with all staff to ensure consistent and pertinent communicationregardingservices andsupportsprovided.
• Ensures adequate coverage of the home 24 hours/day, 7 days/week, which may include the Staff Supervisor providing direct support as needed. Monitors and managesstaffPTO usage and overtime.
• Carries out responsibilities and duties in a manner that is professional,timely, effective, and efficient.
• Participates in leadership training such asHopeLeads, Altitude, or other training opportunities as assigned by the DDM or HTFS Leadership.