Staff Software Engineer, Proactive Communications

Hinge Health; San Francisco (CA); On-site; USD 197,600 - 296,400; Full time

Benefits offered by this job

Inclusive healthcare and benefits

401k retirement plan with company match

Learning and development stipends

Discounted company stock through ESPP

Job summary

A healthcare technology company is seeking a Staff Engineer to lead the architecture of a unified communications platform, enhancing member engagement through innovative systems. Candidates should have over 8 years of software engineering experience, expertise in distributed systems, and a proficiency in Python and TypeScript. This role requires mentorship and collaboration across teams. The position complies with a hybrid work model and offers competitive compensation ranging from $197.6K to $296.4K.

Qualifications

• 8+ years of professional software engineering experience.
• 2+ years of experience in Python and TypeScript/Node.js.
• Experience with cloud platforms and containerization tools.
• 2+ years working in distributed systems and microservices.

Responsibilities

• Architect the unified communications platform.
• Drive technical strategy for proactive outreach.
• Integrate intelligent interventions with ML systems.
• Ensure system reliability and scale.
• Elevate engineering practices through mentorship.

Skills

Distributed systems

Communication platforms

Python

TypeScript

Cloud platforms

Mentoring

Collaboration

Tools

AWS

Twilio

Braze

Terraform

CloudFormation

Job description

Opportunity

Join the team that is redefining how we connect with our members. Our Proactive Communications initiatives are mission‑critical for driving member engagement and health outcomes, moving beyond generic notifications to create delightful interactions that guide members through their recovery journey. In this role, you will build the intelligence and infrastructure to connect with our members at the right time, with the right message, through the right channel. As a Staff Engineer, you will lead the technical architecture of our unified communications platform, collaborating with Machine Learning Scientists to orchestrate outreach across SMS, email, in‑app notifications, and nudges using proprietary data and predictive models.

What You'll Accomplish

• Architect the Communications Engine: Lead the design and scaling of a unified communications platform that orchestrates member outreach across multiple channels (SMS, email, push, in‑app) with high throughput and low latency.
• Drive Technical Strategy: Define and guide the long‑term technical roadmap for proactive outreach in partnership with product and engineering leadership, balancing immediate delivery with the flexibility to support future capabilities like Conversational AI.
• Integrate Intelligent Interventions: Partner with ML scientists to architect systems that integrate proprietary models into communication workflows, ensuring outreach is triggered by predictive member behaviors and needs rather than static rules.
• Ensure System Reliability & Scale: Optimize system performance to ensure the reliability and deliverability of member‑facing messages, maintaining high standards for observability, error handling, and member privacy.
• Elevate Engineering Practices: Establish and evolve best practices for CI/CD, automated testing, and monitoring for both software services and ML model performance in production.
• Mentorship & Collaboration: Mentor senior and intermediate engineers, fostering a culture of technical excellence. Build strong cross‑functional partnerships across Product, Design, Marketing, and Data Science.

Who You Are

• A Technical Visionary: You excel at navigating ambiguity and can translate complex business goals into scalable, long‑term technical architectures.
• A 'Learn‑it‑all': You are passionate about distributed systems and ML integration, constantly seeking new ways to leverage technology (like LLMs) to solve user problems.
• A Force Multiplier: You don't just write code; you elevate the entire team through mentorship, code reviews, and by establishing engineering standards that reduce friction and improve quality.
• A Cross‑Functional Partner: You thrive in a multidisciplinary environment, collaborating effectively with Data Science and Product to deliver cohesive solutions.

Basic Qualifications

• 8+ years of non‑internship full‑time professional software engineering experience, with at least 2 years working on high‑scale distributed systems or communication platforms.
• 2+ years of experience in Python (backend/data integration) and TypeScript/Node.js (services).
• 2+ years of experience with cloud platforms (AWS preferred) and containerization tools.
• 2+ years of experience working in distributed systems, microservices architectures, and large‑scale data processing.
• 2+ years of experience in mentoring and leading junior team members, collaborating effectively with cross‑functional teams.

Preferred Qualifications

• Communication Systems Expertise: Experience building or maintaining member‑facing communication platforms (SMS, Push Notifications, Email) and familiarity with tools like Twilio, Braze, or internal notification engines.
• ML Integration: Experience building systems that deploy or consume ML models in production environments to drive business logic or user engagement.
• Conversational AI: Interest in or experience with Large Language Models (LLMs) or conversational agents as a channel for user interaction.
• Infrastructure as Code: Knowledge of tools like Terraform or CloudFormation.
• Regulated Industry Knowledge: Experience working within healthcare (HIPAA) or other highly regulated environments involving sensitive member data.

Hybrid Work Model

Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog‑friendly workplace program.

Benefits

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender‑affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.
• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
• Modern life stipends: Manage your own learning and development.
• Ownership: Grow with us through discounted company stock through our ESPP with easy payroll deductions.

Equal Opportunity Employment

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you need assistance or an accommodation due to a disability, please let us know.

Compensation

Compensation Range: $197.6K – $296.4K