Staff Software Engineer, Billing

Docker; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

Docker is seeking a Staff Infrastructure Engineer for the Billing Platform to ensure reliable, scalable operations. You will design AI-agent-assisted deployment workflows, implement IaC patterns in Terraform on AWS, and improve billing accuracy through observability and incident response.

You'll collaborate with software engineers to translate constraints into robust infrastructure, mentor teammates, and sometimes participate in on-call rotations outside business hours as needed.

Qualifications

• Proficient in designing infrastructure for billing platforms.
• Strong observability and incident-response mindset.
• Ability to mentor engineers and lead cross-team initiatives.

Responsibilities

• Own and evolve the infrastructure supporting Billing Platform services: compute, storage, networking, CI/CD, and observability.
• Design and maintain IaC (Terraform) for billing system infrastructure on AWS; set module patterns and standards for the team.
• Build and own observability systems — metrics, logging, alerting — with a focus on billing accuracy and payment reliability.
• Define deployment patterns and runbooks that work well in an AI-agent-assisted development workflow: clear rollback procedures, safe promotion gates, automated validation.
• Partner with software engineers on service design — bringing infrastructure constraints and operational requirements into the conversation before code is written.
• Identify systemic risks and drive improvements that span team or organizational boundaries.
• Lead incident response for billing system issues. This role may require participation in an on-call rotation to provide support outside of standard business hours, including evenings, weekends, and holidays, as needed.
• Mentor engineers across the team; your technical judgment should ra

Skills

IaC

Observability

Incident response

Mentoring

On-call rotation

Tools

Terraform

AWS

Job description

About Docker

DockerDocker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.

_______________________________________________________________________

We’re building AI-native development practices into how this team works at a foundational level. That means infrastructure design needs to account for a new kind of collaborator: AI agents that generate, deploy, and operate software. The Staff Infrastructure Engineer on this team will keep systems running, define what safe, observable, AI-assisted infrastructure operations look like in practice, and set the standard for how the broader engineering organization follows.

What you’ll work on

The Billing Platform Engineering team owns the systems that make Docker's commercial model real. You'll work on problems like:

How do we design infrastructure that makes AI-generated deployments safe to ship and easy to roll back?

How do we instrument billing systems so that failures — billing miscalculations, entitlement gaps, payment errors — are detected immediately and unambiguously?

How do we build infrastructure that scales with usage-based billing workloads without manual intervention?

How do we make the developer experience on this team faster and more reliable — local environments, CI/CD pipelines, deployment tooling?

Responsibilities

• Own and evolve the infrastructure supporting Billing Platform services: compute, storage, networking, CI/CD, and observability
• Design and maintain IaC (Terraform) for billing system infrastructure on AWS; set module patterns and standards for the team
• Build and own observability systems — metrics, logging, alerting — with a focus on billing accuracy and payment reliability
• Define deployment patterns and runbooks that work well in an AI-agent-assisted development workflow: clear rollback procedures, safe promotion gates, automated validation
• Partner with software engineers on service design — bringing infrastructure constraints and operational requirements into the conversation before code is written
• Identify systemic risks and drive improvements that span team or organizational boundaries
• Lead incident response for billing system issues. This role may require participation in an on-call rotation to provide support outside of standard business hours, including evenings, weekends, and holidays, as needed.
• Mentor engineers across the team; your technical judgment should ra