Staff Software Engineer, Billing

GoTo Meeting; New York (NY); Hybrid; USD 211,100 - 285,000; Full time

Benefits offered by this job

Unlimited Vacation

100% paid employee health benefits

401(k) with employer match

Corporate wellness program

Sabbatical leave after 5 years

Cell phone reimbursement

Catered lunch

Great Place to Work Certified

Job summary

GoTo Meeting seeks a Staff Software Engineer to lead the architectural direction of their billing system in New York, NY. You will build and maintain robust billing workflows, ensuring accuracy and scalability while collaborating with Finance and Product teams. The ideal candidate has over 8 years of experience in backend services, a strong grasp of cloud-native environments, and excellent communication skills. The position offers a competitive salary between $211,100 and $285,000, unlimited vacation, and great benefits.

Qualifications

• 8+ years of experience building and scaling backend services and APIs.
• Familiarity with AWS and cloud-native environments.
• Experience in integrating generative AI tools.
• Leadership experience in engineering best practices.
• Strong communication skills and collaboration.

Responsibilities

• Lead the architectural direction for Zocdoc's billing system.
• Build and improve billing workflows and pricing algorithms.
• Collaborate with Finance and Product teams to solve billing needs.
• Ensure system reliability and triage issues as they arise.
• Integrate generative AI tools to optimize efficiencies.

Skills

Backend services

Event-driven systems

API development

Cloud-native environments

Generative AI tools

Leadership experience

Communication skills

Job description

Your Impact on our Mission

As a Staff Software Engineer on the Billing team, you’ll play a meaningful role in ensuring our financial foundations are as robust and innovative as the healthcare marketplace and the growing suite of products that help providers connect with and care for their patients.

You will lead the evolution of our billing systems into a flexible, best‑in‑class platform capable of supporting diverse and fair pricing models—ranging from our core marketplace to new AI‑driven innovations like Zo, our AI Phone Assistant.

Your work is critical to ensuring our providers have clarity regarding their payments and can easily see the immense value Zocdoc brings to their practice.

By architecting a scalable platform that automates complex manual workflows for our Finance team, you will remove friction and enable the business to reinvest revenue into new opportunities for patients.

As a technical leader, you won’t just be writing code; you’ll be driving high‑visibility projects from conception to launch, mentoring talented engineers, and making the architectural decisions that will define how Zocdoc scales its billing platform for years to come.

You’ll enjoy this role if you are…

• Motivated by solving complex financial and architectural puzzles that have a direct impact on company revenue and provide transparency to our providers.
• A technical leader who thrives on end‑to‑end ownership—driving projects from the early stages of research and technical design through to team planning, implementation, and a high‑impact launch.
• Highly analytical and detail‑oriented, especially when it comes to data integrity and system reliability.
• A collaborative leader who excels at cross‑squad collaboration and finds joy in bringing people together to solve a challenge.
• Someone who thrives on collaborative problem‑solving and expects to learn as much from your world‑class coworkers as you teach them.
• The type of person who takes genuine pride & pleasure in ensuring the numbers foot every single time.

Your day to day is…

• Leading the architectural direction of Zocdoc’s billing system as we build for the future—thinking about how we can scale billing as the number of providers, patients, and products we support grow.
• Building, maintaining, and improving modern, event‑driven workflow billing workflows and pricing algorithm systems.
• Collaborating with Finance, Product, & Design to figure out how we can solve for provider and internal billing needs with efficient technical solutions.
• Working with your engineering peers to define and implement best practices that ensure high code quality and system reliability for all new features and services.
• Ensuring the ongoing accuracy and stability of the billing engine and financial data, and triaging any issues that arise (always with the team’s support).
• Integrating the latest edge Generative AI tools and technology to optimize technical planning and coding efficiency across your team and the broader engineering organization.

You’ll be successful in this role if you have…

• Meaningful (8+) years of engineering experience building and scaling high‑performance backend services, ETLs, and APIs within event‑driven, distributed systems—ideally in environments where data reliability and integrity are paramount.
• Familiarity with cloud‑native environments (e.g., AWS) and the desire to own your team’s infrastructure (as code!).
• The mentality of an owner with an unrelenting desire to drive projects to completion; you view ambiguity as an opportunity to provide technical clarity rather than a blocker.
• Integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity.
• Leadership experience steering teams toward best‑in‑class testing, deployment, and observability practices that amplify output and quality.
• Superb communication skills! You believe in keeping all of your stakeholders and teammates in the loop and know that multiple mediums of communication are the key to success.
• A growth mindset rooted in humility, inclusivity, and curiosity—you value diverse perspectives, enjoy learning from your mentees, and lead by example to foster a collaborative engineering culture.

NYC

• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness program with Wellhub
• Sabbatical leave (for employees with 5+ years of service)Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified

Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

NYC Base Salary Range: $211,100 — $285,000 USD

Equal‑Opportunity Statement

Zocdoc is a mission‑driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of our core value — Together, Not Alone — we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal‑opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

Please note, we are open to remote candidates for this role.