Staff+ Software Engineer - Backend

ResolveAI; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Medical Insurance

Housing Stipend

Unlimited PTO

Visa Sponsorship

401(k) Plan

Parental Leave

Tech Benefit Stipend

Daily in-office lunches

Job summary

Resolve AI is building an autonomous AI Production Engineer to diagnose and fix complex system issues end-to-end. You will design and implement scalable backend services and simulation environments that train AI agents for real SRE scenarios.

Join a mission-driven team with strong founders and notable investors, working on end-to-end reliability and AI-powered tooling at scale in a fast-paced SF environment.

Qualifications

• 1+ years operating at a Staff or equivalent leadership level.
• Strong backend engineer with experience building and deploying scalable, high-performance services.
• Experience with cloud platforms (AWS) and Kubernetes.
• Solid grasp of databases and messaging systems for cloud-native apps.
• Bias for action and ability to ship early and improve.
• Enjoy digging into tough technical problems and debugging.
• Bonus: SRE, on-call, or incident response experience.
• Bonus: familiarity with observability tooling.

Responsibilities

• Build simulation environments where AI agents are trained and evaluated on realistic SRE work.
• Collaborate with researchers to translate SRE scenarios into reproducible environments.
• Own architecture and implementation of large subsystems (infra, tooling, data pipelines).
• Design, build, and scale backend services and APIs for high-concurrency environments.
• Bake reliability, scalability, and performance into every layer of the system.
• Close the loop fast: ship rough versions, observe, refine.
• Ensure environments reflect production failure modes, not sanitized versions.
• Leverage AI tools across the stack to accelerate development.

Skills

Backend engineering

High concurrency

AWS

Kubernetes

Databases

Messaging systems

Observability

LLM-powered systems

Tools

Docker

APIs

Job description

About Resolve AI

• Software maintenance and production troubleshooting have become a massive tax of engineering velocity. Resolve AI is solving this by building a transformative, truly autonomous AI Production Engineer that investigates and fixes complex system issues end-to-end.

• Our founders (Spiros Xanthos and Mayank Agarwal) are the core creators of OpenTelemetry and led Splunk Observability. They have had 2 successful exits to Splunk and VMware.

• We’ve raised over $190M from top-tier investors including Lightspeed, Greylock, DST, Unusual Ventures, and individual backers such as Jeff Dean (Chief Scientist, Google DeepMind), Thomas Dohmke (CEO, GitHub), Matt Garman (CEO, AWS), Reid Hoffman (Founder, LinkedIn), and Fei-Fei Li (Professor, Stanford).

Joining Resolve AI at this stage of our journey is a once-in-a-lifetime opportunity. You’ve already decided that you want to work at an AI-native company that’s pushing the limits of how engineers work, and now you’re looking for the right one.

What You'll Do

• Build simulation environments where AI agents can be trained and evaluated on realistic SRE work: debugging, incident response, infra changes, on-call grind.

• Work directly with Research Scientists and domain experts to translate real SRE scenarios into reproducible, graded environments that are actually hard.

• Own the architecture and implementation of large subsystems, from early design through long-term evolution. Infra, tooling, data pipelines, scoring, whatever the job needs.

• Design, build, and scale the backend services and APIs that generate, run, and score scenarios in high-concurrency environments.

• Bake reliability, scalability, and performance into every layer of the system, especially where it's distributed.

• Close the loop fast. Ship a rough version, watch it run, find where it breaks, refine.

• Dig into the weeds on realism. The environments should reflect how production actually fails, not a sanitized version of it.

• Use AI tools aggressively across the stack, from code gen to scenario generation to debugging, to move faster than you could alone.

What We're Looking For

• Ideally with 1+ years operating at a Staff or equivalent technical leadership level

• Strong backend engineer with real experience building and deploying scalable, high-performance services in high-concurrency production environments.

• Experience with cloud platforms (especially AWS) and Kubernetes, and a solid grasp of databases and messaging systems for cloud-native applications.

• Bias for action. You close the loop quickly to get an initial version in front of people, then refine from there.

• Not afraid to get in the weeds. You like digging into technical problems, getting your hands dirty, staring at data, and debugging.

• You use AI tools to amplify what you can build, and you're eager to go deeper on LLM-powered systems.

• Bonus: prior SRE, on-call, or incident response experience.

• Bonus: familiarity with observability and other developer-facing tool internals.

Why Join Resolve AI?

• Make a Real Impact: Join a mission-driven team tackling complex challenges that deliver meaningful outcomes for customers and revolutionize engineering operations.

• Shape Agentic AI’s Future: Help build the next frontier in enterprise software and define its transformative impact.

• Own Your Work: Take end-to-end responsibility in your role in a collaborative, high-trust environment.

• Accelerate Your Career: Grow alongside industry leaders in a fast-paced environment, gaining invaluable experience and opportunities to propel your career to new heights.

• Competitive Benefits: Competitive Pay Packages with full benefits including:

  • Comprehensive Medical, Dental, and Vision Insurance

  • Monthly Housing Stipend

  • Flexible (Unlimited) Paid Time Off

  • Visa Sponsorship & Immigration Support

  • 401(k) Plan

  • Parental Leave

  • Discretionary Tech Benefit Stipend

  • Daily in-office Lunches and Dinners

We are an equal opportunity employer.All qualified applicants will receive consideration for employment without regard torace,color,religion,national origin,sex,gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.