Staff Software Engineer: AI Platform & CX

Coinbase, Inc.; Phoenix (AZ); Hybrid; USD 218,000 - 257,000; Full time

Job summary

Coinbase is seeking a Staff Software Engineer in the Customer Experience (EAA-CX) group. You will serve as a technical anchor across eight globally distributed squads, shaping the AI maturity and developer-experience roadmap, and architecting solutions on Coinbase's production AI infrastructure.

You will drive platform excellence, improve reliability and observability, define build-versus-buy strategies for AI tooling, and deliver secure backend services with full SLO ownership in a regulated

Qualifications

• 8+ years of software engineering with experience in large-scale distributed systems.
• Strong backend service design and API development (gRPC, GraphQL).
• Experience with cloud-native infrastructure (AWS, Kubernetes, Terraform).
• Security controls, audit logging, and data governance in regulated environments.
• Experience with agentic AI systems, MCP servers, LLM orchestration, or RAG pipelines; Go and Python familiarity.

Responsibilities

• Own the EAA-CX AI maturity and developer-experience roadmap, surfacing opportunities and driving adoption.
• Lead platform excellence workstreams to improve reliability, observability, and operational readiness for Tier-1 systems.
• Define build-versus-buy strategy for developer-experience and AI tooling across EAA-CX.
• Provide staff-level architectural coverage across squads facing complex challenges and ensure portfolio coherence.
• Build highly reliable, secure distributed backend services with full SLO ownership and traceable production changes.

Skills

AI maturity roadmap

Platform excellence

Staff-level architecture

Distributed systems

Backend service design

API development

Cloud-native infrastructure

AWS

Kubernetes

Terraform

CI/CD pipelines

Event-driven architectures

SQL/NoSQL databases

Security controls

Go/Python

Tools

AWS

Kubernetes

Terraform

CI/CD pipelines

Kafka

MQ

SQL/NoSQL databases

Job description

Coinbase is seeking a Staff Software Engineer in the Customer Experience (EAA-CX) group. You will serve as a technical anchor across eight globally distributed squads, shaping the AI maturity and developer-experience roadmap, and architecting solutions on Coinbase's production AI infrastructure.

You will drive platform excellence, improve reliability and observability, define build-versus-buy strategies for AI tooling, and deliver secure backend services with full SLO ownership in a regulated