Staff Software Engineer, Agentic Systems - Moveworks

ServiceNow; Mountain View (CA); On-site; USD 130,000 - 180,000; Full time

Job summary

ServiceNow in Mountain View, California is seeking a Staff Software Engineer for Moveworks to develop runtime infrastructure critical for AI agents. The role focuses on distributed systems and requires a minimum of 7 years in backend/infrastructure development.

Candidates should have expertise in Python or Go and experience managing systems at scale. The position is full-time and requires presence in the office. A commitment to inclusivity and equal opportunity is key at ServiceNow.

Qualifications

• 7+ years building production backend/infrastructure systems.
• Strong in Python or Go (ideally both).
• Experience designing systems that handle real traffic at scale.
• Comfort with ambiguity and novel problems.

Responsibilities

• Build and maintain an agent orchestration engine.
• Manage distributed session management with DynamoDB.
• Create an event-driven message pipeline.
• Establish observability infrastructure.

Skills

Distributed systems

Concurrent/async programming

Database systems

Observability

Python

Go

Tools

DynamoDB

Redis

OpenTelemetry

Kafka

Job description

Staff Software Engineer, Agentic Systems - Moveworks

• Full-time
• Employee Type: Regular
• Region: AMS - North America and Canada
• Work Persona: Required in Office

The Role

We're building the runtime infrastructure that powers Moveworks' AI agents — the systems that orchestrate, execute, and deliver agent responses to millions of enterprise users in real time. This is not an ML role. This is a distributed systems engineering role at the heart of the agentic AI wave.

What you get to do in this role:

• Agent orchestration engine — A state machine that manages long-running agent sessions, coordinating planning, execution, and user interaction across multiple LLM calls and tool invocations
• Distributed session management — Lease-based ownership using DynamoDB conditional writes, heartbeat protocols, and crash recovery via checkpointing
• Event-driven message pipeline — SQS FIFO queues for ordered delivery, Kafka consumers for event processing, and real-time streaming via gRPC and Socket.IO
• Structured concurrency — Python asyncio TaskGroups running multiple concurrent tasks per session (message polling, lease heartbeats, output publishing, orchestrator execution) with fail-fast semantics and graceful cancellation
• Observability infrastructure — OpenTelemetry instrumentation, distributed trace context propagation across async boundaries, custom span lifecycle management for sessions that span minutes
• Caching and state layers — Redis, DynamoDB KV stores with per-org/per-bot scoping, batch read optimization, and hot-reload configuration

To be successful in this role you have:

Deep experience in at least 3 of these areas:

• Distributed systems: consistency models, idempotency, exactly-once delivery, distributed locking/leasing
• Concurrent/async programming: Python asyncio, Go goroutines, structured concurrency, cancellation handling
• Database systems for infrastructure: DynamoDB (conditional writes, transactions), Redis (connection pooling, pub/sub)
• Observability: OpenTelemetry, distributed tracing, span context propagation, Prometheus metrics

Required

• 7+ years building production backend/infrastructure systems
• Strong in Python or Go (ideally both)
• Experience designing and operating systems that handle real traffic at scale
• Comfort with ambiguity — these are novel problems without textbook solutions

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.