Staff Software Engineer

Parloa; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Parloa seeks a Staff Engineer to shape engineering strategy and architecture while staying close to the code. You will build resilient, enterprise-grade systems designed to scale globally and set the benchmark for engineering excellence.

You are a seasoned technical leader with 10–12+ years of experience in enterprise-scale systems, multi-team architecture, and a track record of impact. You will balance immediate delivery with long-term resilience and advise leadership.

Qualifications

• A seasoned technical leader (typically 10-12+ years) with a track record of org-level or industry-level impact.
• Deeply experienced in enterprise-scale systems and multi-team architecture leadership.

Responsibilities

• Deliver business value by writing code every day.
• Define and drive technical strategy across multiple teams and org-wide initiatives.
• Lead team architecture and ensure solutions scale globally for enterprise adoption.
• Balance short-term velocity with long-term resilience, making smart trade-offs on complexity, cost, and scalability.
• Remain hands-on - whether writing foundational code, leading design reviews, or refactoring key systems.
• Serve as a trusted advisor to leadership, ensuring engineering capacity matches market and customer demands.

Job description

About Parloa

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the role

Join us in reimagining customer experience with Agentic AI. As a Staff , you will play a critical role in shaping Parloa's engineering strategy and architecture while staying close to the code. This role is about building resilient, enterprise-grade systems that can scale globally and helping us set the benchmark for engineering excellence in Europe and beyond.

Areas of ownership

• Deliver business value by writing code every day.
• Define and drive technical strategy across multiple teams and org-wide initiatives.
• Lead team architecture and ensure solutions scale globally for enterprise adoption.
• Balance short-term velocity with long-term resilience , making smart trade-offs on complexity, cost, and scalability.
• Remain hands-on - whether writing foundational code, leading design reviews, or refactoring key systems.
• Serve as a trusted advisor to leadership, ensuring engineering capacity matches market and customer demands.
• Set cultural standards for fearless iteration , bias for action , and pragmatic perfectionism design for tomorrow, build for today.

OUR TECH STACK

• TypeScript
• Node.js
• React
• Python
• FastAPI
• Kubernetes
• MongoDB
• Azure
• Kafka
• NATS

Who you are

• A seasoned technical leader (typically 10-12+ years) with a track record of org-level or industry-level impact .
• Deeply experienced in enterprise-scale systems and multi-team architecture leadership .
• Equally comfortable flying high (str