Staff Site Reliability Engineer Fingerprint · Remote · Worldwide · Site Reliability In listing 4w ago

Devopsroles; United States; Remote; USD 177,000 - 240,000; Full time

Benefits offered by this job

Remote work

Job summary

Fingerprint is seeking a Senior Site Reliability Engineer for a fully remote, full-time position. The role emphasizes measurable reliability, incident leadership, and building AI-assisted operational practices across eight engineering groups.

Visa sponsorship is unavailable, and you must be authorized to work from your location. You report to the VP of Engineering and will work with Cloud Platform and Architect teams to raise the operational bar.

Qualifications

• 10+ years of engineering experience, with 3+ years in SRE or reliability-focused roles.
• Experience designing SLI/SLOs and error budgets adopted by product teams.
• Proven incident leadership with postmortem improvements.
• Hands-on depth in distributed systems and modern observability tooling.

Responsibilities

• Set reliability measures for key request paths and use error budgets to balance uptime with feature delivery.
• Improve incident detection, response, postmortems, and learning to prevent repeat failures.
• Review launches for readiness and introduce staged failure testing.
• Coach teams on on-call, runbooks, and production-readiness practices.
• Build tooling, dashboards, and AI-assisted practices to help diagnose systems.

Skills

SLI/SLO design

Error budgets

Incident leadership

Distributed-systems troubleshooting

Tools

Kubernetes

AWS

Observability tooling

Job description

Senior Site Reliability role at Fingerprint. Remote · full-time.

devopsroles summary, based on the employer's posting.

What you'll do

• Set reliability measures for key request paths, then use error budgets to help teams balance uptime work with feature delivery
• Improve incident detection, response, follow-up and learning, including alert quality and postmortems that prevent repeat failures
• Review risky launches and changes for readiness, capacity, failure scenarios and rollback plans; introduce staged failure testing
• Coach teams through focused reliability work and establish practical on-call, runbook and production-readiness practices
• Investigate live issues and build tooling, dashboards and AI-assisted operational practices that help engineers diagnose systems safely

What you bring

• At least ten years in engineering, including three or more in cross-team SRE or production reliability work
• Practical experience establishing SLI and SLO measures and error budgets that product teams adopt and use
• Leadership of response and postmortems for serious customer-facing incidents, with evidence of improving organizational learning
• Strong distributed-systems troubleshooting skills, plus hands-on Kubernetes, AWS, observability, production code and infrastructure-as-code experience

Who this fits

This is a senior, hands-on individual-contributor role for someone who can change practices across teams through coaching and influence, without managing direct reports. The position is remote, and you must be authorized to work where you live; visa sponsorship is unavailable.

From the employer

Fingerprint empowers enterprises to detect and stop online fraud with the world’s most accurate device intelligence. We lead our industry with bleeding-edge identification capabilities and work on turning new ideas and discoveries in the fraud detection space into reality. Our customers range from innovative startups to leading enterprise companies, including Plaid, Dropbox, and Booking.com.

Fingerprint is a globally dispersed, 100% remote company. We were named on the 2026 Forbes Best Startup Employers list and ranked #803 on the 2026 Inc. 5000 list of America’s fastest-growing private companies.

You will be Fingerprint's first dedicated Site Reliability Engineer. You will work alongside our Architect on the shape of the platform, with Cloud Platform on the infrastructure that runs it, and with every product team on how they operate what they own — without direct reports. The mandate has three parts. First, make reliability measurable: define SLIs and SLOs for our critical paths, get teams to own them, and make error budgets the shared language for prioritizing reliability against features. Second, raise the operational bar: strengthen incident response, postmortem quality, alerting, and change safety so that we find out first and repeat incidents stop repeating. Third, build the mindset: coach teams to design for failure, test for it deliberately, and treat operability as part of done — so the practices outlive your involvement in any single team.

You report directly to the VP of Engineering. That placement is deliberate: reliability standards need to apply evenly across eight engineering groups, and you need the neutrality to hold every team, including infrastructure, to the same bar.

What you'll do

Make reliability measurable

• Define SLIs and SLOs for Fingerprint's critical request paths (identification, events, server APIs, client agents) with the teams that own them; make them visible, reviewed, and tied to decisions.
• Introduce error budgets as the mechanism for balancing reliability investment against feature work, and coach EMs and Staff engineers on using them.
• Own the reliability metrics that leadership uses to judge progress; be the No Nonsense voice on whether we are actually getting better.

Raise the operational bar

• Strengthen the incident lifecycle end to end: detection, response, communication, postmortem quality, and follow-up completion. Make the postmortem the most useful document a team writes.
• Close the \"customers find out before we do\" gap: drive alert quality, correctness anomaly detection, and escalation design across teams, working with Cloud Platform on shared tooling.
• Lead reliability reviews for high-risk changes and new services (production readiness, capacity, failure modes, rollback), teaching through review rather than gatekeeping.
• Introduce deliberate failure testing (game days, chaos exercises) in staging first, then production, to discover gaps and safe limits before customers do.

Build the SRE mindset in teams

• Embed with teams for time-boxed engagements: pair on their hardest reliability problems, leave behind better practices and a stronger owner, then move on.
• Develop Staff and Lead engineers as reliability leaders in their own groups — the goal is that every team has someone who thinks like an SRE.
• Codify practices that stick: production readiness checklists, on-call standards, runbook quality, change safety norms. Make them lightweight enough that teams choose to use them.
• Partner with the Architect and tech leads so reliability is designed in, not retrofitted.

Stay hands-on

• Dig into production during incidents and investigations. Write tooling, dashboards, and reference implementations. Be credible with the engineers you are asking to change how they work.
• Lead AI adoption in reliability practice: set norms for AI-assisted incident investigation, postmortem analysis, runbook authoring, and observability tooling across teams, and shape our runbooks, alerts, and operational data so AI agents can safely help diagnose and operate our systems alongside engineers.

What we're looking for

• 10+ years of engineering experience, with 3+ years as an SRE, production engineer, or reliability-focused Staff engineer operating across multiple teams — you have owned reliability for a platform, not just for a service you built.
• Deep experience with SLI/SLO design and error budgets in practice, including the hard part: getting product teams to adopt and act on them.
• Strong incident leadership: you have run incident response and postmortems for high-severity, customer-facing incidents and materially improved how an organization learns from them.
• Hands-on depth in distributed systems failure modes — cache/database saturation and cascading failure, retry storms, capacity limits, degradation and load shedding — in a high-throughput, low-latency environment. Fluent in Kubernetes, AWS, and modern observability tooling (Datadog or equivalent).
• Comfortable reading and writing production code (Go, TypeScript, or similar) and infrastructure as code. You can ship a fix, not just recommend one.
• Track record of leading through influence: you have changed how teams you did not manage operate, and can explain how adoption actually happened.
• Teacher's instinct. You have coached engineers into owning reliability and can point to practices that persisted after you stepped back.
• Exceptional written communication. You make incidents, risks, and trade-offs legible to engineers and executives alike, and you default to async, documented decision-making.
• AI-native by default. You use AI tools as a normal part of how you investigate incidents, analyze telemetry, write runbooks and postmortems, and build tooling — and you have opinions, from experience, about where they accelerate reliability work and where they don't yet.
• Operate for an AI-assisted org. You think about how runbooks, alerts, dashboards, and operational data should be structured so that both humans and AI agents can diagnose and act on them safely — legible signals, clear ownership, strong guardrails on automated change.
• Pragmatism over purity. You know that reliability competes with delivery, and you can make the case for the right investment at the right time — and say when a risk is acceptable.

Nice to have

• Experience in fraud detection, identity, payments, or other adversarial, real-time domains.
• Multi-region, cell-based, or failure-isolation architecture experience.
• Experience with Elasticsearch, Redis, DynamoDB, or Kafka at scale, including their failure modes.
• Familiarity with FinOps and the reliability/cost trade-off in cloud infrastructure.

For US-based employees, the cash compensation range for this role is $177,000 - $240,000. We set standard ranges for all US roles based on function, level, and geographic location, benchmarked against similar stage growth companies. To comply with local legislation and provide greater transparency, we share salary ranges on all job postings. However, these ranges are specific to the hiring location and may differ within or outside the US. Offers vary depending on, but not limited to, relevant experience, education, certifications/licenses, skills, training, and market conditions.

Due to regulatory and security reasons, there's a small number of countries where we cannot have Fingerprint teammates based. Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location.

We're dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.

If you are applying as a resident of California, please read our CCPA notice here .

If you are applying as a resident of the EU, please read our GDPR notice here .

Due to regulatory and security reasons, there's a small number of countries where we cannot have Fingerprint teammates based. Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location.

We're dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.

If you are applying as a resident of California, please read our CCPA notice here .

If you are applying as a resident of the EU, please read our GDPR notice here.