Staff Site Reliability Engineer - Federal

ServiceNow; California (MO); On-site; USD 150,000 - 262,000; Full time

Benefits offered by this job

Equity

Health plans

401(k) plan with company match

Flexible time away plan

Job summary

ServiceNow is seeking an experienced SRE to join the Federal team providing 24x7 production support for the Government Community Cloud infrastructure.

As part of the team you will drive reliability, performance, and operability across the full stack, from hardware to services, and push automation to reduce incidents and MTTR.

You will collaborate across time zones while supporting US public sector customers and enjoy shifts that include a 10-hour 4-day work week with no on-call rotation.

Qualifications

• 8+ years of related experience with a Bachelor's degree; or 6+ years with a Master's; or a PhD with 3+ years
• Deep knowledge of Linux systems
• 2+ years of DevOps automation, CI/CD, and agile methodologies
• 2+ years of Cloud technologies, preferably Azure
• 2+ years of coding in Python, JavaScript, and Ruby
• Postgres and MySQL database administration, troubleshooting, and performance tuning
• Expertise in Observability and Monitoring of applications, services, and networks at scale
• Networking skills, IP addressing and routing.

Responsibilities

• Provide relief and sustainable resolution to issues within our infrastructure.
• Drive reliability and performance of the infrastructure through improved system design.
• Drive monitoring and automation initiatives to reduce incidents and MTTR.
• Collaborate with partner teams to improve platform operability across the stack.

Skills

DevOps

Automation

Linux

Software development

Observability

Cloud platforms

Python/JavaScript/Ruby

Networking

Education

Bachelor's degree

Master's degree

PhD

Tools

PostgreSQL

MySQL

AWS

Azure

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Please Note:This position will include supporting our US Public Sector customers.

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

The Federal SRE Team has3 shifts that provide 24x7 production support for our Government Community Cloud infrastructure.

Below are some highlights

• No on-call rotation
• Shift Bonuses for 2nd and 3rd shifts
• 4 Day Work week
• This is a 3rd shift position and has a 10-hour 4-day work week, Sunday - Wednesday with working shift hours from 11p.m. - 10 a.m. PT.

What you get to do in this role:

The SRE team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability and performance of the ServiceNow infrastructure. The SRE is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. They are also tasked with driving forward the operability of the platform to drive down the number of incidents
and to reduce MTTR. To accomplish this the team combines software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers.

Do you:

• Have a passion forDevOps, Automation and Scripting?
• KnowLinux systemsin depth?
• Havesoftware developmentbackground?
• UnderstandObservability and Monitoring?
• Have Experience withCloud technologies– Azure, AWS ?
• Write code toautomaterepetitive tasks?
• Smile when youtrouble shootandsolve an issue in Miami from your laptop inSan Diego?
• Have years of experience accumulated in roles like IT Operations, SoftwareDevelopment,or Systems Engineering?

Want to know more about us? Now that we have set the pace, keep reading if you want to understand more about ServiceNow as a company and the SRE role.

As an Engineer on the SRE team you will:

• Provide relief and sustainable resolution to issues within our infrastructure.
• Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
• Drive monitoring and automation initiatives

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience.
• Deep knowledge of Linux systems
• 2+ years of experience with DevOps automation, CI/CD pipeline and agile
  methodologies
• 2+ years of experience with Cloud technologies, preferably Azure
• 2+ years of Coding in various languages;wenormally prefer Python, JavaScript, and Ruby
• Postgres and MySQL database administration, troubleshooting, and performance tuning
• Expertise in Observability and Monitoring of applications, services, and networks at scale
• Networking skills, IP addressing and routing.

Nice to Have:

• Experience developing on the ServiceNow Platform

For positions in this location, we offer a base pay of $149,800 - $262,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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