Staff Site Reliability Engineer

Tapingo Ltd; New York (NY); On-site; USD 209,000 - 217,000; Full time

Benefits offered by this job

Equity

401(k)

Medical, dental, vision plans

Paid time off + parental leave

Job summary

Wonder is hiring for a Staff-level SRE/DevOps role in New York to own a production platform end-to-end. You will architect resilient, scalable services, manage multi-region AWS deployments, and drive reliability through SLOs, tracing and cost-aware observability.

You will also own Terraform-based IaC, Kubernetes clusters (EKS), and CI/CD tooling with Jenkins and GitHub Actions, while collaborating across time zones to steer architecture reviews and incident postmortems.

Qualifications

• 8+ years in SRE, DevOps or infra engineering, leading incident response and architecture reviews.
• Deep experience with Infrastructure as Code using Terraform.
• Kubernetes at operator depth on EKS, Helm/Helmfile, autoscaling.
• Multi-region AWS design with failover and data replication strategies.
• CI/CD tooling knowledge: Jenkins, GitHub Actions.
• Proficient in Python or Go.
• Datastores: MySQL, MongoDB/Atlas, Redis/ElastiCache; message brokers RabbitMQ/SQS.
• Experience with microservices and distributed monitoring with SLOs.
• Strong written communication and ability to lead across time zones.

Responsibilities

• Architect resilient, self-healing systems across multi-region AWS.
• Own Kubernetes platform lifecycle, controllers, addons, ingress and autoscaling.
• Shape incident management: lead incident response, postmortems and reviews.
• Build and maintain CI/CD pipelines and deployment tooling.
• Own observability pipelines: logging, metrics, tracing and cost management.
• Design scaling and capacity plans for seasonal traffic patterns.
• Ensure cloud cost accountability and cost-optimization initiatives.
• Operate in PCI-scoped environments with compliant controls.

Skills

Staff-level leadership

Kubernetes

CI/CD

Python

Go

AWS

Observability

Distributed systems

PCI compliance

Technical writing

Tools

Terraform

Terraspace

Helm

Helmfile

Jenkins

GitHub Actions

RabbitMQ

SQS

MongoDB/Atlas

Redis/ElastiCache

MySQL

Job description

About The OpportunityThis role is crucial for simplifying the dining experience for students across the US. You will be instrumental in architecting resilient and self-healing solutions, managing AWS infrastructure, closing observability gaps, designing scaling approaches, and shaping incident management processes. Your contributions will span the entire development lifecycle, encompassing the building and maintenance of CI/CD pipelines. Your role will be pivotal in ensuring the platform's scalability to support Grubhub's continuously expanding customer base, evidenced by the addition of 30 new campuses and a 25% year-over-year increase in order volume.The Impact You'll MakeArchitect resilient, self-healing systems and co-own the design of critical production services.Own multi-region resilience: active-standby architecture, regional failover readiness, runbooks and drills, RTO/RPO targets, and the data-layer replication behind them (ElastiCache Global Datastore, MongoDB/Atlas, RDS).Own AWS infrastructure as code - Terraform/Terraspace, Helm and Helmfile - from design through rollout.Own the Kubernetes platform: EKS lifecycle, controller and add-on upgrades, ingress/gateway, and autoscaling (HPA/KEDA).Own the observability platform end to end - logging, metrics, tracing and alerting pipelines - including its signal quality and its cost.Drive reliability improvements using SLOs and telemetry data, closing observability gaps before they turn into incidents.Design scaling and capacity strategy against a strongly seasonal traffic profile that peaks at back-to-school.Own cloud cost accountability for the platform: right-sizing, reservations, and tracking realized savings.Build and maintain CI/CD pipelines and the deployment tooling the team depends on.Operate within PCI-scoped environments, respecting segregated clusters and access paths.Shape incident management: lead incident response, postmortems, failure analysis, service reviews and architecture review.What You'll Bring To The TableExperience:Demonstrated Staff-level scope: has owned a production platform end to end, driven technical direction across teams without formal authority, and led both incident response and architecture review. Typically 8+ years in SRE, DevOps or infrastructure engineering, though scope and impact weigh more than tenure.Technical Skills:Deep experience with Infrastructure as Code - Terraform (with Terraspace or a similar wrapper) - owning modules, state and rollout across multiple environments.Kubernetes at operator depth: EKS lifecycle, Helm and Helmfile, controllers and add-ons, ingress/gateway, and autoscaling (HPA/KEDA).Multi-region AWS architecture, including failover design and the data-layer replication it depends on.Deep knowledge of CI/CD tools (e.g., Jenkins, GitHub Actions).Software engineering experience in Python, Go, or a similar object-oriented language.Proficiency with datastores (MySQL, MongoDB/Atlas, Redis/ElastiCache) and message brokers (RabbitMQ/AmazonMQ, SQS).Experience with Microservice Architecture and Application Design.Distributed monitoring experience, including SLOs, metrics, tracing and log pipelines.Strong working knowledge of cloud fundamentals (AWS compute/containers, storage, Linux, networking).Comfort operating in compliance-scoped environments (PCI or equivalent).Soft Skills:Strong technical writing, documentation, and communication skills.Experience with highly trafficked web-based services.Ability to set technical direction and build consensus across engineering teams in multiple time zones.New York Base Salary: $208,500-$216,500.Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.BenefitsThe benefits applicable to this role include a competitive compensation package with equity and a 401(k). We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.A Final NoteAt Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.