Staff Services Analyst I - (Special Districts Dept.)

County of Lake; Lakeport (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

County of Lake seeks an entry-level Staff Services Analyst I to support departmental operations by collecting program and statistical data, assisting with eligibility and staff matters, and analyzing legislation for impact.

Under supervision, you will help develop training, coordinate staff development, prepare routine reports, and assist with contracts and quality improvement efforts. This role offers opportunity to learn multiple administrative disciplines.

Qualifications

• Bachelor's degree or higher; supervisor experience may substitute.
• One year experience in analysis of complex rules/regulations.
• Ability to collect, interpret, and evaluate data.
• Effective written and verbal communication.

Responsibilities

• Performs reviews and analysis of department operations, policies, and procedures.
• Analyzes the impact of legislation on department functions and services.
• Gathers and analyzes data regarding services and operations.
• Develops recommendations on policies, procedures, and operations.
• Coordinates and organizes staff training and development.
• Prepares major department reports such as the comprehensive annual plan.
• Represents the department at meetings and conferences.
• Handles appeals and attempts to resolve hearing issues.

Skills

Data analysis

Policy analysis

Communication skills

Training coordination

Education

Bachelor's degree

1 year experience in analysis of complex rules/regulations

Job description

STAFF SERVICES ANALYST I

Under general supervision, offers fundamental departmental support through the collection of program and statistical data. Provides program analysis and technical assistance regarding eligibility, employment, and staff matters. Analyzes legislation, laws, and regulations to assess their implications on departmental services and operations. Additionally, coordinates staff training development or contracting as necessary, and performs any related duties as needed.

Licensing and Certifications

• Possession of, or ability to obtain, an appropriate valid California Driver’s License.

Education and Experience

Pattern 1: Equivalent to a Bachelor's degree from an accredited four-year college or university. (Supervisor experience or experience providing program management recommendations may be substituted for the required education on a year-for-year basis).

OR

Pattern 2: One (1) year of experience in a position requiring analysis, interpretation and/or implementation of complex rules and regulations.

This is not exhaustive of all job responsibilities. For more details, please refer to the link provided below.

To view the complete job description visit https://www.governmentjobs.com/careers/lakecountyca/classspecs

The information presented in job postings, job descriptions, or recruitment materials does not form a legally binding contract, either explicit or implicit. Benefits may differ among different employee groups. The details provided in these materials are subject to change or cancellation without prior notification. Prospective employees of the County of Lake must undergo the County's pre-employment medical review program upon receiving a conditional job offer before assuming their position with the County.

Applicants may substitute relevant experience and/or education at a 2 to 1 ratio to fulfill minimum qualifications. For further details, individuals should reach out to the Human Resources department.

ADA Accommodations

Individuals in need of accommodation during the application and/or selection process under the Americans with Disabilities Act (ADA) should reach out to County of Lake Human Resources at [phone].

The County is an Equal Opportunity-Affirmative Action Employer

Veteran's Preference

STAFF SERVICES ANALYST I

DEFINITION

Under general supervision, to provide basic support for the department by gathering program and statistical information; to provide program analysis and technical support for eligibility, for employment, and for staff; to analyze and interpret legislation, laws, and regulations, determining the impact on the department's services and functions; to develop and/or contract for staff training; and to do related work as required.

DISTINGUISHING CHARACTERISTICS

This is the entry and first working level in the Staff Services Analyst series. Incumbents perform analytical work of increasing difficulty in one or more areas of administrative services. Incumbents in this classification may learn to perform specialized administrative, personnel, staff development, fiscal, program, and data processing system analysis duties or they may function as a generalist and be assigned any combination of the staff services disciplines.

This class is distinguished from Staff Services Analyst II by the fact that Staff Services Analyst I incumbents perform a narrower range of duties under closer supervision. When working knowledge has been developed, sound work demonstrated, and requirements have been met, most incumbents may reasonably expect promotion to the Staff Services Analyst II level; however, positions limited to analytical duties of a more routine repetitive nature will be permanently allocated at the Staff Services Analyst I level.

SUPERVISION RECEIVED AND EXERCISED

Receives direct supervision from assigned supervisory or management staff, depending on areas of work assignments. Exercises no supervision over staff. May serve as a lead to technical and administrative support staff.

EXAMPLES OF ESSENTIAL DUTIES

Class specifications are intended to present a descriptive list of the scope of duties performed by employees in this class and are not intended to reflect all duties performed within the job.

General Duties

• Performs reviews and analysis of department operations, policies, and procedures.
• Analyzes the impact of legislation, rules and regulations on department functions and services.
• Conducts group and individual conferences to discuss or interpret rules, regulations, and policies.
• Determines the need for staff training and development on program and regulation implementation.
• Prepares and implements training programs on impacts and compliance with rules and regulations.
• Reviews and ensures implementation of staff development and training plans.
• Prepares written position statements.
• Prepares and monitors contracts executed by the department.
• Prepares major department reports, such as the comprehensive annual plan.
• Handles appeals and attempts to resolve hearing issues.
• Gathers and analyzes data regarding services and operations.
• Develops recommendations on policies, procedures, and operations.
• Represents the department at meetings.
• Confers with department management regarding policies, procedures, and staffing.

For Staff Development Option (in addition to the general duties)

• Prepares and provides training to new and ongoing staff.
• Reviews regulations and develops written policies and staff training protocols and formats.
• Evaluates training methodologies.
• Prepares written position statements.
• Develop and write the department’s annual training plan for submission to the State.
• Coordinates and organizes staff training both on-site and with outside vendors.

For Fiscal Option (in addition to the general duties)

• Provides technical support for the department’s budget and accounting system, fiscal forecasting and departmental fiscal management systems.
• Tracks revenues and expenses, posts to journals, balances revenues, and maintains trust account funds.
• Prepares and monitors claims and accounts.
• Administers various grants.
• Prepares related budget and program reports.

For Data Processing and Program Analysis Option (in addition to the general duties)

• Provides support for department development and use of computerized information systems including on-line systems.
• Plans, identifies, and analyzes program administration problems and develops solutions.
• Develops procedure manuals and materials for computerized systems.
• Prepares and provides on-line computerized system training to new and ongoing staff.
• Reviews existing and proposed local, state, and federal legislation/regulations for impact on the department's activities, consults with department personnel; develops recommendations; and prepares proposed changes.
• Performs departmental quality assurance duties by reviewing casework and analyzing time studies and production analyses.
• Extracts and reviews data to prepare reports consisting of specific program/caseload data to monitor progress toward goals, including progress of Quality Improvement Plan.

For Personnel (in addition to the general duties)

• Provides support for department personnel program, focusing on personnel management issues such as classification and pay, recruitment and examination, labor relations and affirmative action.

For Behavioral Health Department (in addition to general duties)

• Travel to various work locations to provide services may be necessary, as well as travel for participation in meetings, conferences, planning sessions, or events, both locally and outside the county.

MINIMUM QUALIFICATIONS

Knowledge of

• General principles and practices of public and business administration.
• Governmental functions and organization.
• Principles and practices related to specialized areas of assignment.
• Department program goals, requirements, and operations.
• Policies, procedures, and programs of the department.
• In-depth and interactive interviewing and information gathering techniques.
• Research and information gathering methods and procedures.
• Principles of lead direction, work coordination, and training.

Ability to

• Provide lead direction, work coordination, and training, as assigned.
• Learn the principles, techniques and practices of project planning, development, and coordination and staff development.
• Perform a variety of analysis, administrative support, training, and related services.
• Perform and document research dealing with a variety of legislative, regulation, and administrative analysis work.
• Read and interpret operating procedures and regulations.
• Evaluate information and develop recommendations regarding department operating policies and implement changes.
• Interpret, explain, and apply a variety of federal, state and County policies, rules, procedures, and regulations.
• Work independently and accept increasing responsibility.
• Collect, interpret, and evaluate narrative and statistical data.
• Communicate effectively orally and in writing including the preparation of clear and concise records and reports.
• Effectively communicate with people from diverse ethnic and cultural backgrounds.
• Explain regulations and programs in an easily understandable manner.
• Effectively represent the department in answering questions, responding to inquiries, providing assistance, and dealing with concerns from the public, community organizations, other County staff, and other agencies.
• Regularly work well under pressure, meeting multiple and sometimes conflicting deadlines.
• Constantly demonstrate cooperative behavior with colleagues, supervisors, and customers/clients

Licensing and Certifications

• Possession of, or ability to obtain, an appropriate valid California Driver’s License.

Education and Experience

Pattern 1: Equivalent to a Bachelor's degree from an accredited four-year college or university. (Supervisor experience or experience providing program management recommendations may be substituted for the required education on a year-for-year basis).

OR

Pattern 2: One (1) year of experience in a position requiring analysis, interpretation and/or implementation of complex rules and regulations.

WORKING CONDITIONS, ADA, ANDOTHER REQUIREMENTS

The County of Lake is an equal opportunity employer and will comply with its obligations under the law to provide equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Incumbents generally work in a typical office environment with adequate light and temperature. There may be occasional exposure to extreme temperatures, loud noise, fumes, noxious odors, dust, mist, gases, and poor ventilation; underground, confined, or restricted workspaces; and heights more than five stories above ground level. Incumbents may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Positions in this class typically require: sitting, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, talking, hearing, seeing, and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Light Work: Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

A successful candidate will be required to submit to and pass a background check prior to the appointment. Depending upon the position and/or assigned department, the background check may include but is not limited to civil and criminal history check, reference check, Live Scan, and/or credit check (as allowed under state law).