Staff Quality Specialist

Creative Solutions Services, LLC; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Creative Solutions Services, LLC is seeking a Staff Quality Specialist in Jacksonville, FL to harmonize QMS procedures, forms, and documentation across subprocesses. The role focuses on simplifying processes, standardizing documentation, and supporting future-state quality system implementations.

The candidate will partner with process owners to define future workflows, assess gaps, and ensure regulatory alignment with ISO 13485, FDA QSR/QMSR, and EU MDR.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 7+ years in Quality Systems, QA, Regulatory or related field in medical devices.
• Experience developing and implementing controlled quality system documentation.

Responsibilities

• Review and harmonize QMS procedures and related docs across subprocesses.
• Identify redundancies and opportunities for standardization and global harmonization.
• Develop redlined revisions and consolidated docs for scalable processes.

Skills

Quality systems

Process improvement

Regulatory affairs

Documentation

Cross-functional collaboration

ISO 13485 knowledge

Education

Bachelor's degree in Engineering or Life Sciences

MBA or MS preferred

Tools

eQMS

PLM systems

Microsoft Office

Job description

Job Summary:

• The Staff Quality Specialist will evaluate and harmonize existing Quality Management System (QMS) procedures, work instructions, forms, templates, and related documentation across multiple quality subprocesses.
• The role is responsible for identifying opportunities for process simplification, standardization, and global harmonization while supporting the development and implementation of future-state quality system processes.
• This position partners with cross-functional stakeholders to redesign processes, improve documentation consistency, and ensure compliance with applicable regulatory and quality standards.

Roles & Responsibilities:

• Review, assess, and harmonize quality system procedures, work instructions, forms, templates, and related controlled documentation across multiple QMS subprocesses.
• Evaluate current-state processes to identify redundancies, inconsistencies, gaps, and opportunities for standardization, simplification, and global harmonization.
• Develop redlined revisions and consolidated documentation supporting scalable global processes while maintaining regulatory compliance.
• Partner with process owners and subject matter experts to define future-state workflows, roles, responsibilities, decision points, and required controls.
• Analyze interactions and dependencies across QMS subprocesses including Change Control, Document Control, Training, CAPA, Nonconformance, Complaint Handling, Supplier Quality, Design Controls, Risk Management, Validation, Audits, and Management Review.
• Support the development of globally aligned procedures, process maps, templates, forms, training materials, and governance frameworks.
• Facilitate cross-functional working sessions to gather requirements, resolve process conflicts, and build consensus on standardized approaches.
• Establish traceability between current-state and future-state process requirements to support implementation, compliance, and organizational change management.
• Ensure all proposed revisions are clear, practical, audit-ready, and aligned with business objectives, regulatory requirements, and industry best practices.
• Document recommendations, decisions, risks, open items, and implementation considerations to support management review and stakeholder approval.
• Participate in quality system transformation, remediation, integration, and continuous improvement initiatives.
• Support implementation readiness activities including impact assessments, training needs analysis, communication planning, and deployment support.
• Provide expertise on quality system documentation architecture, procedural hierarchy, and document standardization.
• Identify opportunities to reduce procedural complexity, improve user adoption, and increase efficiency while maintaining quality and regulatory compliance.

Education & Experience:

• Bachelor's degree in Engineering, Life Sciences, Quality Management, Regulatory Affairs, Business Administration, or a related discipline required; advanced degree (MBA, MS, or equivalent) preferred.
• Minimum 7+ years of experience in Quality Systems, Quality Assurance, Regulatory Affairs, Compliance, Process Excellence, or a related function within the medical device industry.
• Experience developing, reviewing, revising, and implementing controlled quality system documentation, including procedures, work instructions, forms, templates, and process documentation.
• Proven experience supporting or leading QMS harmonization, remediation, transformation, standardization, or continuous improvement initiatives across multiple functions, sites, or geographic regions.
• Experience conducting procedural assessments, gap analyses, process mapping, and documentation reviews.
• Strong understanding of QMS subprocesses including Change Control, Document Control, CAPA, Nonconformance Management, Training, Audits, Supplier Quality, Design Controls, Risk Management, Validation, Complaints, and Management Review.
• Working knowledge of ISO 13485, FDA QSR/QMSR, EU MDR, and other applicable global quality standards.
• Experience facilitating cross-functional workshops and driving stakeholder alignment.
• Experience with eQMS, PLM systems, document management systems, and Microsoft Office applications.
• ASQ certifications (CQE, CQA, CMQ/OE) or equivalent certifications are desirable.