Staff Program Manager – Product Operations & NPI

Zscaler; Santa Clara (CA); Hybrid; USD 164,000 - 205,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

Comprehensive benefits

Job summary

Zscaler, a leading cloud security company, seeks a Staff Program Manager – Product Operations & NPI in Santa Clara, CA for a hybrid role (office 3 days a week). You will partner with the VP of Product Operations & NPI to drive planning and the roadmap, delivering innovative capabilities in threat prevention, visibility, scalability, and business enablement.

You will lead cross-functional programs, manage risk, and communicate progress to senior leadership, while promoting iterative improvement

Qualifications

• 8+ years of experience in Product Operations, Program Management, or NPI.
• Proven ability to manage complex new product introductions with strong cross-functional coordination.
• Excellent communication skills with senior leadership and stakeholders.
• Experience utilizing AI technologies to improve workflows.

Responsibilities

• Lead and orchestrate multiple product development and launch programs to ensure timely delivery.
• Act as liaison for cross-functional alignment, addressing risks and bottlenecks.
• Provide consistent updates to senior leadership on objectives and milestones.
• Optimize processes to improve collaboration, scalability, and impact.
• Foster a culture of iterative improvement by incorporating feedback.

Skills

AI tools exploration

Product operations

Program management

NPI

Cross-functional alignment

Job description

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

Role

We are looking for a Staff Program Manager – Product Operations & NPI. This is a Hybrid (Santa Clara, CA office 3 days a week) role, reporting to the Vice President of Product Operations & NPI in the Product Management department. This role offers a massive opportunity to champion innovation and make a significant mark on the planning and product roadmap at the forefront of the world’s cloud security leader by delivering never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement.

What you’ll do (Role Expectations)

• Leading and orchestrating the execution of multiple product development and launching programs to ensure timely delivery and high-quality outcomes.
• Acting as a central liaison for cross-functional alignment, addressing program risks, and resolving bottlenecks proactively to maximize the impact of Zscaler Product Innovation for internal/external stakeholders as well as sales/technical teams.
• Providing consistent updates to senior leadership and cross-functional stakeholders to ensure alignment on objectives and milestones.
• Optimizing operational processes to improve collaboration, scalability, and organizational impact
• Fostering a culture of iterative improvement by ensuring feedback is integrated into process refinements

Who You Are (Success Profile)

• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands‑on execution.
• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You are a problem-solver. You love running towards the challenges because you are laser‑focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high‑trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking for (Minimum Qualifications)

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem‑solving.
• 8+ years of experience in Product Operations, Program Management, or NPI; preferably in SaaS or cybersecurity industries
• Demonstrated ability to manage complex new product introductions and programs via Strong cross‑functional coordination skills with exceptional communication.
• An exceptional communicator skilled in aligning cross‑functional stakeholders while providing clear updates to senior leadership.

What Will Make You Stand Out (Preferred Qualifications)

• Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency.
• A strategic thinker, focused on business outcomes, with a proven ability to orchestrate complex programs from inception to delivery while being an advocate for continuous improvement.
• A proactive problem‑solver who identifies and mitigates risks, efficiently resolving bottlenecks to ensure program success while continuously supporting Zscaler Practice.

#LI-AJ1 #LI-Hybrid

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job‑related skills, experience, and relevant education or training.

The base salary range listed for this full‑time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$164,000 — $205,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In‑office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.