Accountabilities:
As a Staff Program Manager, you will take ownership of complex initiatives from planning through delivery while continuously improving the systems, methods, and relationships that enable effective execution across teams.
- Lead end-to-end execution of complex, multi-team initiatives, establishing direction, sequencing priorities, managing dependencies, and making informed tradeoffs.
- Design, refine, and standardize operational approaches when existing processes or playbooks do not adequately address emerging challenges.
- Develop a strategic understanding of how teams, systems, and business priorities interact to ensure initiatives contribute to broader organizational goals.
- Navigate ambiguity and resolve complex challenges using sound judgment, contextual understanding, and practical decision-making.
- Build and maintain trusted relationships across functions, encouraging collaboration and aligning stakeholders around shared outcomes.
- Communicate clearly and directly, translating complex situations into actionable updates and helping colleagues navigate difficult conversations and stakeholder challenges.
- Lead the adoption of AI and automation across initiatives, identifying opportunities to eliminate low-value work, redesign workflows, and develop scalable solutions.
- Create and improve tools, guidelines, frameworks, and methods that strengthen the effectiveness of the broader Program Management team.
- Partner with Business Operations leadership to maintain visibility into initiative progress, risks, and overall health through company-level reporting and planning cycles.
- Coach colleagues on program execution, operational practices, and decision-making to improve consistency and raise organizational standards.
Requirements:
The ideal candidate brings extensive program management experience, strong strategic judgment, and a practical, improvement-oriented mindset. You should be comfortable leading initiatives across organizational boundaries, building new systems when needed, and using emerging technologies to improve how work gets done.
- Demonstrated expertise in program management, with a track record of delivering complex, cross-functional initiatives across different organizational contexts.
- Strong judgment in ambiguous, fast-moving situations, including the ability to distinguish critical information from noise and make decisions with incomplete data.
- Excellent cross-functional collaboration skills and the ability to build trusted relationships while keeping business priorities and outcomes at the center of decisions.
- A builder's mindset, with experience improving operating models, developing repeatable processes, and creating tools or guidelines that help others perform more effectively.
- Clear, concise communication skills, including the ability to explain complex topics, provide actionable updates, and coach colleagues through uncertainty or conflict.
- A proactive, AI-forward approach, with the ability to identify automation opportunities, experiment confidently, and develop scalable, repeatable workflows.
- Strong organizational skills and the ability to manage competing priorities, dependencies, and tradeoffs across multiple teams.
- Experience in a high-growth technology company or Software-as-a-Service (SaaS) environment is strongly preferred.
Benefits:
- Base salary: $140,000–$170,000 USD annually.
- Equity: Equity is offered to all employees as part of the compensation package.
- Potential additional compensation: Certain roles may include an annual bonus or commissions, depending on the position.
- Competitive benefits package: Access to employee benefits and support programs, with details available through the company's culture and benefits resources.
- Flexible work environment: A hybrid-hub model designed to support role-specific needs, with arrangements ranging from office-based work to fully remote positions.
- Workplace support: Resources and an appropriate working environment to help employees succeed, whether working remotely or from an office.
- Location- and role-sensitive benefits: Perks and benefits may vary depending on employment type, location, and other factors.