Staff Product Manager, Risk Resolution Experience

Intuit; Mountain View (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Cash bonus

Equity rewards

Comprehensive benefits package

Job summary

Intuit is looking for a Staff Product Manager to lead the transformation in customer experience regarding money products. You will tackle fraud and risk management challenges, working closely with cross-functional teams to drive product innovation.

The ideal candidate has over 4 years of product management experience, deep customer empathy, and a strong analytical mindset. Intuit offers competitive compensation, including bonuses and equity rewards.

Qualifications

• 4+ years designing and delivering world-class products in a Product Management role.
• Experience partnering with engineering and design teams for product development.
• Financial industry knowledge is a plus.

Responsibilities

• End-to-end ownership of assessing customer risk across product offerings.
• Leverage customer insights to formulate a compelling platform vision.
• Build strong relationships with cross-functional teams.

Skills

Product Management

Customer Empathy

Analytical Skills

Design Thinking

Education

Bachelor's degree

Master’s degree or MBA

Job description

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Join our mission

Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help over 50 million consumer, small business and self-employed customers around the world the opportunity to prosper.

Overview

We are part of the Fintech organization that powers Intuit's money movement platform, enabling prosperity for customers across QuickBooks, Mailchimp and TurboTax. The Risk Product team enables Fintech Risk Management to detect and mitigate fraud and financial risks, minimizing the impact on the good customers.

We are seeking a staff product manager on our team who would lead the transformation of how customers experience money products in the context of underlying fraud and risk management, supporting our critical area of focus (Revolutionize speed to benefit, infuse AI into our fraud and risk lifecycle end-to-end, empower risk operation team to make high quality decisions when human invention is needed). In this role, your focus would be to build the strategy and roadmap to accelerate our mission to elevate risk controls, scale risk operation with AI and automation, reduce customer frictions, in service of our business growth strategy. Our customers and partners are highly cross-functional, globally distributed, and strongly technical. This role requires a strong display of driving technical partnership and deep customer empathy, to deliver outstanding business outcomes.

You’ll be challenged to think bolder, move faster, and have a bigger impact. Deep partnerships with amazing designers and engineers make everyday a learning experience. We like to have fun and celebrate our accomplishments. Your creativity and rigor are keys to our success.

Responsibilities

How you will lead:

• End-to-end ownership of capabilities to assess customer risk, spanning all product offerings to ensure a seamless experience across the ecosystem
• Develop deep customer empathy and detailed understanding of the customer journey, minimizing friction through automated real-time decisions and effortless offline processes
• Transform the way we approach risk assessments through scalable capabilities that serve a global audience, stitching data across numerous data sources to manage fraud risk, financial risk and regulatory compliance
• Leverage customer insights to formulate a compelling platform vision, then develop hypotheses and initiatives to deliver that vision; create, measure and own success metrics
• Build strong relationships with product, engineering, risk and operations teams to influence and align on platform roadmap
• Establish product delivery timelines in close collaboration with development teams; communicate frequently and clearly with other teams and leaders across the business

Ruthlessly prioritize initiatives and drive work with strong focus on process and tactical execution

Qualifications

What you'll bring:

• 4+ years designing and delivering world-class products in a Product Management role
• Deep customer empathy and curiosity
• Passion for solving problems (the big ones and small ones)
• A design-thinking mindset
• Track record of prioritizing, communicating and influencing teams
• Strong analytical skills paired with a data-informed mindset
• Experience partnering with engineering and design teams to define, build, and maintain products which are critical to growth, engagement, and retention
• Financial industry knowledge is a plus
• Bachelor's degree required; Master’s degree or MBA preferred

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: