Staff Product Manager, Mozilla Accounts & Payments

Mozilla; United States; Remote; USD 140,000 - 200,000; Full time

Benefits offered by this job

Performance bonus

Medical/dental/vision coverage

Retirement contributions with full_v |

Job summary

Mozilla Accounts is evolving into a frictionless access layer powering cross-device engagement. We seek a Senior Product Manager to lead authentication, account recovery, and payments, partnering with engineering, design, data science, and Firefox teams to drive measurable business outcomes.

You will define strategy, guide the subscription platform, and work across identity and payments to reduce friction and grow signed-in users across Mozilla's ecosystem.

Qualifications

• 6+ years of experience as a product manager with experience on user-facing products and back-end services.
• Strong technical acumen and understanding of software architecture.
• Data-driven approach with experience using data visualization tools such as SQL, Looker, or Excel.
• Curiosity and adaptability, comfortable dealing with ambiguity and minimal direction.
• Experience with identity and payment platforms.
• Commitment to Mozilla values: welcoming differences; being relationship-minded; practicing responsible participation; having grit.

Responsibilities

• Lead end-to-end delivery of accounts initiatives, including passwordless authentication across platforms.
• Manage the Mozilla Accounts and Subscription Platform product roadmap with clear priorities.
• Guide improvements to the subscription platform across payments, entitlements, and metering.
• Leverage data and user insights to drive impact through experimentation.
• Collaborate with engineering, UX, and cross-functional teams to maintain a focused backlog.
• Define and monitor key success metrics to measure product performance.

Skills

Product management

Technical acumen

Data-driven

Identity platforms

Payments platforms

Curiosity & adaptability

Tools

SQL

Looker

Excel

Job description

Why Mozilla?

Mozilla Corporation is the non‑profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy‑minded web browser. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.

The Mozilla Corporation is wholly owned by the non‑profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open‑source software that enables people to enjoy the internet on their terms.

About this team and role:

Mozilla Accounts is central to Firefox’s future—a platform that delivers seamless, privacy‑respecting authentication and security while unlocking value across our ecosystem of products and services. We are evolving Mozilla Accounts into a frictionless access layer that powers cross‑device engagement and growth through Sync, while connecting users to services like VPN, Relay, and emerging AI‑powered experiences like Smart Window. Alongside Mozilla Accounts, our subscription platform powers payments across services and is expanding to support entitlements and metering.

We’re seeking a Senior Product Manager to lead key initiatives across authentication, feature access, account recovery, and cross‑platform experience, while guiding the evolution of our payments platform. In this role, you will define and drive strategy and execution to make Mozilla Accounts a value‑driven growth engine for Firefox, reducing friction and increasing the number of users who are signed in and actively benefiting from our ecosystem.

You’ll work at the intersection of identity, payments, and growth—partnering closely with engineering, design, data science, and Firefox product teams to deliver impactful user experiences and measurable business outcomes.

What you’ll do:

• Lead end-to-end delivery of key accounts initiatives, including passwordless authentication and improvements to the authentication and account recovery experience across platforms.
• Manage the Mozilla Accounts and Subscription Platform product roadmap, setting clear priorities aligned to strategic goals and driving focused execution.
• Guide improvements to Mozilla’s subscription platform across payments, entitlements, and metering, partnering with product teams to support their subscription offerings.
• Seek out and leverage data and user insights and market research to drive impact through experimentation.
• Partner closely with engineering, UX, and cross‑functional teams to maintain a focused, outcome‑driven backlog.
• Define and monitor key success metrics to measure product performance and course‑correct as needed.

What you’ll bring:

• 6+ years of experience as a product manager with experience on user‑facing products and back‑end services, serving both internal and external customers.
• Strong technical acumen and understanding of software architecture.
• A data‑driven approach to identifying issues and opportunities, making decisions, setting goals, and tracking progress. Hands‑on experience using data visualizations tools such as SQL, Looker, or Excel.
• Curiosity and adaptability, comfortable dealing with ambiguity and operating with minimal direction, and a desire to learn and develop.
• Experience with identity and payment platforms.
• Commitment to Mozilla values:
  • Welcoming differences
  • Being relationship‑minded
  • Practicing responsible participation
  • Having grit

What you’ll get:

• Generous performance‑based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all‑company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One‑time home office stipend
• Annual professional development budget
• Quarterly well‑being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

About Mozilla

Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled. When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

Commitment to diversity, equity, inclusion, and belonging

Mozilla understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity‑seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientation s, gender identities, and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at [e-mail] to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

Group: C

LI-REMOTE

Req ID: R3289

Hiring Ranges:

Canada Tier 1 Locations: $128,000 - $171,000 CAD

Canada Tier 2 Locations: $116,000 - $155,000 CAD