Staff Product Manager, Ecosystem Support & Data Platforms

Fanatics Inc.; New York (NY); On-site; USD 161,000 - 212,000; Full time

Job summary

Fanatics Inc. in New York, NY is seeking a Staff Product Manager, Ecosystem Support to build the internal platforms and systems that support the Fanatics customer support and operations ecosystem.

You will define a unified view of the customer, shape the data layers used across teams, and roadmap data-driven improvements that improve loyalty across products. You will partner with product, design, operations, and engineering to deliver a cohesive, scalable support experience, prioritizing

Qualifications

• 8+ years of product management experience, preferably on platform, data, or internal-tooling products in a digital product organization.
• Experience building products for AI-assisted customer support, CX, or operations teams.
• Ability to partner with engineering and data teams and communicate technical and product requirements.

Responsibilities

• Own the product vision and roadmap for cross-ecosystem customer support, defining the target state and sequence of work.
• Define the fan support record with Data, Engineering, and Architecture and how shared data flows between systems.
• Reconcile identity, loyalty, and case taxonomies into shared ecosystem definitions.
• Define how Fanatics ONE tier, tenure, and cross-product history feed into prioritization and routing.
• Build relationships across Commerce, Gaming and Collectibles to align on shared priorities.
• Design cross-business data sharing with privacy and regulatory requirements, working with Legal and RG.
• Define cross-ecosystem metrics and instrument them before first integration ships.
• Operate with autonomy, driving discovery, requirements, and delivery with senior leadership.

Skills

Product management

Platform/data tooling

AI-assisted CX

Cross-functional leadership

Stakeholder alignment

Job description

Fanatics Inc. in New York, NY is seeking a Staff Product Manager, Ecosystem Support to build the internal platforms and systems that support the Fanatics customer support and operations ecosystem.

You will define a unified view of the customer, shape the data layers used across teams, and roadmap data-driven improvements that improve loyalty across products. You will partner with product, design, operations, and engineering to deliver a cohesive, scalable support experience, prioritizing