Staff Product Designer, Client Experience

Conservice; Logan (UT); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Conservice is seeking a Staff Product Designer, Client Experience, to own the end-to-end design of our client-facing products and the design system. You’ll influence design strategy, shape information architecture, and lead AI-enabled experiences, reporting to the Product organization with visibility to leadership.

You will be the sole in-house designer, guiding cross-functional teams, expanding design capabilities, and elevating craft across platforms and channels.

Qualifications

• Eight+ years in product design, with ≥3 years designing B2B/B2B2C products.
• Influence across teams without full ownership.
• Scale information architecture work in large products.
• Service design fluency across digital and human touchpoints.
• Own research and testing, synthesis, and rapid iterations.
• Instrument behavioral data and learnings to drive changes.
• Experience designing for AI-enabled experiences and tooling.
• Strong problem framing with visible impact on what is built.

Responsibilities

• Own the design of all client-facing products, systems, and design standards.
• Maintain and evolve the design system, IA, and semantic libraries.
• Oversee contractor output and ensure design governance and reviews.
• Lead design ops, documentation, and handoff processes.
• Shape AI-enabled experiences and tooling for analysts and clients.
• Collaborate with product, eng, and exec stakeholders to align roadmaps.

Skills

B2B product design

Information architecture

Service design

User research

Data-informed design

AI in design

Problem framing

Figma proficiency

Design leadership

Education

BA or higher

Tools

Figma

Claude AI

Job description

Staff Product Designer, Client Experience

#11695

Logan, Utah, United States

Location(s)

Job Description

Overview

Established in 2000, Conservice is the nation’s foremost utility management company, serving housing communities, commercial buildings, and other property management firms. Our Utility Experts manage our services to help our clients conserve natural resources and save money.

This is the senior-most design role in the Client Experience portfolio, and the company’s first and only full-time designer in Product Development — effectively founding the design discipline internally. As an individual contributor, you will own the design of all client-facing products that clients use to manage their utility expenses, run aspects of property operations, manage resident billing, handle certain accounting tasks, and access their own data, together with the reporting and data products underneath it. You also own the systems the rest of the design work runs on: the current design system, the information architecture, and the standards our contract design team builds within. The portfolio extends to the platform services and internal applications the client experience is built on, so your structural decisions carry past the screens clients see and into the tooling our own Utility Experts use on clients’ behalf.

You will report into the Product organization, with direct visibility to the VP of Product and CTO on design decisions. There is currently no design manager or design principal above this role — as the design practice matures, this role is positioned to shape, and potentially lead, its growth.

What You Would Own

Problem framing and influence

• Which problems are worth designing, determined alongside product and engineering leadership while the roadmap is still being formed
• Input on how the design practice grows, including hiring and the shape of the roles that come after this one
• Clear, credible communication of design rationale and trade-offs to product, engineering, and executive stakeholders

Research, evidence, validation

• Continuous discovery with enterprise clients, and the conversion of what we hear into structural decisions
• The measures we agree on before we ship, and the post-launch evaluation that establishes whether the design worked
• Usability and concept testing as a standing habit rather than a phase at the end
• The IA of client-facing products: navigation, taxonomy, naming, and the mental model clients carry between them

Standards, systems, and the quality of work

• Maintenance and contributions to the design system, component library, semantic library, and adoption across teams
• Oversight of our contract design team’s output and adherence to system and design standards, for as long as we continue to engage contractors
• Design ops, documentation, library hygiene, handoff standards, and review processes
• The design quality bar across the department, including running design reviews and elevating design craft
• The AI design skill library (Figma, Claude) that puts our patterns, components, UX principles, and accessibility rules in a form AI tooling can consume
• Service blueprints across client-facing and backstage touchpoints, including the human service, communications, and training that sit alongside the product
• Identifying the cases where the correct fix is a service change rather than a screen

Product design and delivery

• Flows, wireframes, prototypes, and specifications
• AI-mediated experiences, including an AI data analyst, agentic workflows, and the human review and correction paths those require
• Accessibility standards appropriate for the product and users, held to WCAG 2.1 AA

Requirements

What We Are Looking For

• Eight or more years in product design, at least three of them designing products used and paid for by external business customers (B2B and/or B2B2C). Internal tools and consumer work are valuable but not sufficient on their own.
• Influence without full ownership. You have changed the direction of teams you were not embedded in, and you can tell us about a standard, a system, or a structural decision that others adopted.
• Information architecture work at scale. You have restructured a large, complex information space.
• Service design fluency. Blueprints, journey work across digital and human touchpoints, and at least one case where you changed the service rather than the interface alone.
• Research and testing you run yourself. Planning, moderating, synthesis, and the discipline to get less wrong faster rather than more certain later.
• Behavioral data in your practice. You can specify the instrumentation you used or need, explain what you learned, and describe changes you made because of it.
• AI in the work, and in your practice. Experience designing for cases where a model does part of the user’s job (or aptitude for thinking this way), and evidence of using AI tooling to move faster in synthesis, prototyping, and production.
• Problem framing you can show. Complex domains and ambiguous problems, decomposed out loud, including at least one case where you influenced what a team was going to build rather than how it looked.
• Working fluency in Figma, and comfort in a token-driven environment with shared components and design system governance.
• Comfort operating as the sole in-house designer, setting direction and managing contractor output without a design manager above you.

Valuable, not required: experience as the most senior designer on a team with no design manager; utilities, real estate, fintech, insurance, or another data-heavy regulated domain; research and testing platforms such as Maze, Qualtrics, or Optimal Workshop; product analytics and observability tooling (e.g., Heap, Amplitude, Datadog, Power BI); exposure to microfrontend architectures; a background in HCI, human factors, psychology, research, or service design, whether by degree or experience. A relevant degree (BA or higher) is typical and preferred, but a portfolio that demonstrates the requirements above counts for more.

• Location: Remote
• Employment type: Full-time
• Compensation: Competitive

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.