Staff Product Designer, Axon 911

Axon; New York (NY); Hybrid; USD 124,500 - 199,200; Full time

Benefits offered by this job

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave

Fitness Programs

Emotional & Mental Wellness support

Snacks in offices

Job summary

Axon is seeking a Staff Product Designer in New York City who will shape the user experience across critical products for emergency response. This hybrid role requires collaboration with Product and Engineering teams and aims to improve the workflows of 911 professionals. The ideal candidate will have over 5 years of product design experience, a history of customer engagement, and proficiency in design methodologies, including AI-assisted workflows. Competitive salary and substantial benefits are offered.

Qualifications

• 5+ years of product design experience, owning complex products.
• Proven ability to act as a true partner to Product.
• Strong track record of customer engagement and empathy.

Responsibilities

• Lead end-to-end design across multiple product areas.
• Act as a strategic partner to Product Managers and Engineers.
• Build deep relationships with customers through engaging methods.

Skills

Product design experience

Customer obsession

UX and interaction design skills

AI tools in design workflows

Job description

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast‑paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

About Axon 911

Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.

911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.

Your Impact

As a Staff Product Designer at Prepared, you will own and shape the user experience across critical, high‑impact products that power emergency response. This is a highly autonomous role where you’ll operate as a thought partner to Product and Engineering—deeply understanding customer workflows, driving product direction, and delivering exceptional design in complex, fast‑moving environments. Your work will directly influence how 911 professionals operate in high‑stakes situations, advancing our mission to ensure every emergency receives the best possible response.

You’ll operate at the center of multiple critical product surfaces, bringing focus and prioritization in an environment where design resources are limited but impact is high. Success in this role comes from showing up—building deep, trust‑based relationships with customers and teammates through consistent, high‑touch collaboration.

This is a hybrid role, with an expectation of four days per week in our Manhattan office.

What You’ll Do

• Lead end‑to‑end design across multiple product areas, including both net‑new (0→1) products and existing workflows
• Act as a strategic partner to Product Managers and Engineers—co‑owning problem definition, not just executing on requirements
• Build deep relationships with customers (e.g., dispatchers, call takers), proactively engaging in interviews, shadowing, and usability testing
• Rapidly prototype and test ideas (including AI‑assisted workflows) to validate solutions before engineering investment
• Create high‑quality UX, interaction design, and polished UI that balances usability, speed, and real‑world constraints
• Operate within the codebase and design system to ensure designs are implemented with high quality and consistency, partnering closely with engineering to bridge design and production
• Drive clarity in ambiguous problem spaces and identify opportunities across products to improve workflows and outcomes

What You Bring

• 5+ years of product design experience, with demonstrated ownership of complex, end‑to‑end product work
• Proven ability to operate as a true partner to Product, influencing direction—not just executing tasks
• Strong track record of customer obsession—you proactively engage users, run your own research, and build deep empathy for workflows
• High level of initiative and work ethic—you proactively identify problems, test ideas, and drive work forward without waiting for direction
• Experience designing in ambiguous, fast‑paced environments (startup or similar)
• Strong UX and interaction design skills, with solid visual design fundamentals (visual polish is important, but secondary to impact)
• Proven experience contributing to and extending design systems, including building components that drive consistency and scalability across a suite of products
• Demonstrated experience using AI tools in design workflows (e.g., prototyping, ideation, or testing)
• Comfortable owning multiple problem areas and flexing across product domains as needed

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Fitness Programs
• Emotional & Mental Wellness support
• Employee Resource Groups (ERGs)
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Compensation

Base Pay Range

$124,500 - $199,200 USD

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long‑term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Some roles may also require legal eligibility to work in a firearms environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent—regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances— and empowering all of our employees so they can do their best work.

If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please contact [e-mail] for accommodation purposes only.