Staff Product Designer

Scale AI; New York (NY); On-site; USD 180,000 - 290,000; Full time

Job summary

Scale AI is seeking a Senior/Staff Product Designer to lead end-to-end product design for Scale's Public Sector business unit. You will own the design of core workflows for planning, operations, or analytical tools, partnering with product from day one to shape ambiguous problems into deployable customer experiences.

This forward-deployed role works directly with government and defense customers at key project milestones, enabling design decisions without a manager present and driving

Qualifications

• 10–15 years of design experience across a range of settings and problem types.
• Experience owning end-to-end B2B or enterprise product experiences at a senior/staff level.
• Comfortable with high ambiguity and evolving requirements in government/enterprise engagements.
• Experience designing complex workflow UI, dashboards, or data-heavy interfaces.
• Strong client-facing presence and ability to win over senior stakeholders.
• Understanding of front-end development hand-off and collaborating with engineers.
• Willingness to travel to customer sites at key milestones.

Responsibilities

• Own end-to-end design—from ambiguous requirements to wireframes, mockups, and prototypes—for a government/defense product experience.
• Partner with Product from the earliest stages of a project as a peer.
• Collaborate with customers during discovery, feedback, and post-launch to socialize design decisions with stakeholders.
• Design dashboards, mapping interfaces, alerting systems, and analytical reporting tools.
• Work in code with engineers to refine the shipped experience.
• Contribute design assets and interaction patterns to the broader platform.
• Help calibrate and grow the design team through portfolio reviews and interviews.
• Navigate high ambiguity and help define customer requirements.
• Influence stakeholders cross-functionally and to leadership on design direction.

Skills

End-to-end design

Stakeholder management

Front-end collaboration

UX research

Design systems

Tools

B2B/enterprise product design tools

Job description

Scale is hiring a Senior/Staff Product Designer to lead product design for Scale's Public Sector business unit.

The mission of Scale's Public Sector team is to bring AI-powered decision support directly to government and defense customers — deploying trusted, mission-critical tools in the field, not just building internal software. This role will own the end-to-end design of one of our core mission workflows: planning (synthesizing information for senior decision-makers), operations (surfacing high-signal alerts from complex data streams), or analytical (research and reporting tools) — partnering with product from day one to shape ambiguous, high-stakes problems into deployable customer-facing experiences.

This is a forward-deployed role: you'll work directly with government and defense customers at key points in a project's lifecycle — discovery, feedback sessions, and post-launch — representing design in the room and building the trust needed to get stakeholder buy-in without a manager present.

Responsibilities

• Own end-to-end design — from ambiguous, undefined requirements through wireframes, high-fidelity mockups, and interactive prototypes — for a customer-facing government/defense product experience.
• Partner directly with Product as a peer from the earliest stages of a project, not just at handoff.
• Work forward-deployed with customers, building direct relationships during key project touch points (discovery, feedback, post-launch) and confidently socializing design decisions with stakeholders.
• Design for complex, data-dense workflows: dashboards, mapping interfaces, alerting systems, and analytical reporting tools.
• Work directly in code alongside engineers, going beyond static mockups to help build and refine the shipped experience.
• Contribute design assets and interaction patterns back to the broader platform, not just the account or project you're staffed on.
• Help calibrate and grow the design team by participating in portfolio reviews and interviews as we scale this function.
• Navigate high ambiguity — customer requirements are often not clean or fully defined, and you'll need to help define them.
• Influence stakeholders cross-functionally and up to leadership level to align on design direction.

Qualifications

• 10–15 years of experience across a range of design settings and problem types.
• Experience owning end-to-end B2B or enterprise product experiences at a senior/staff level.
• Comfortable working with high ambiguity and evolving requirements, typical of early-stage government/enterprise engagements.
• Experience designing complex workflow UI, dashboards, or data-heavy/mapping interfaces — whether in government/defense, health tech, fintech, or other high-complexity/high-compliance domains.
• Strong client-facing presence — confident presenting to and winning over senior stakeholders, whether in person or remote.
• Working understanding of front-end development and how to hand off clean, implementable designs; comfort collaborating directly with engineers on code.
• Willingness to travel to customer sites at key project milestones.

Nice-to-haves

• Experience in a client-facing role where you presented directly to senior stakeholders.
• Exposure to AI/ML tools and fluency using AI in your own design workflow.
• Experience contributing to a design system or shared interaction patterns across multiple products or teams.
• Active security clearance.

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:

$200,000 — $290,000 USD

Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of Washington DC, Texas, Colorado, Hawaii is:

$180,000 — $260,000 USD

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [e-mail]. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision.

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