Staff Machine Learning Engineer - Community Support Engineering

Traveltechessentialist; United States; Remote; USD 204,000 - 255,000; Full time

Job summary

A leading tech company is seeking a Machine Learning Engineer to develop cutting-edge AI technologies that enhance customer service. This position is remote eligible in the US and requires a Master’s/PhD and extensive experience in ML engineering. The role focuses on building efficient AI solutions and optimizing performance through novel systems. Competitive compensation package provided, including bonuses and benefits.

Benefits

Bonus potential

Equity options

Employee Travel Credits

Qualifications

• 6-9+ years of ML engineering experience with ownership over large-scale systems.
• Background in AI and ML system design and development.
• Experience with LLM driven chatbots a plus.

Responsibilities

• Develop novel ML systems, product integrations, and optimizations.
• Work with product and design teams to build AI solutions.
• Share knowledge of the latest AI/ML technologies with the team.

Skills

Machine Learning

AI Technologies

Cross-functional Collaboration

Education

Master's/PhD in Computer Science or equivalent

Tools

AI/ML systems

LLM driven chatbot

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

We connect Airbnb’s community with the right information, in the right place, at the right time. We tailor Messaging & Notifications so hosts on Airbnb can streamline their operations, and travelers get just the information they need to enjoy their stay worry-free.

Additionally, we are building new connections within our community to help enrich the experience of hosting & traveling on Airbnb: easing the process of hosting, and adding meaning to our guest’s trips.

The Difference You Will Make:

We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.

You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.

Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.

A Typical Day:

• Envision, champion, and support the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems

• Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products

• Learn and share the latest AI/ML technologies with the team.

Your Expertise:

• Master’s/PhD degree, preferably in CS, or equivalent experience
• 6/9+ years of ML engineering experience, with ownership responsibility over large-scale software systems
• Background in the design and development of AI and ML systems and services, and a deep passion for building efficient and scalable ML-powered products
• Experience with LLM driven chatbot and Agentic AI products would be a big plus

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [e-mail]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Pay Range

$204,000—$255,000 USD