Staff IAM Engineer - Ping Identity and Directory Services

CVS Health; Austin (TX); On-site; USD 107,000 - 284,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement options

Paid time off

Job summary

CVS Health in Austin, TX is seeking a Senior IAM Engineer to bolster enterprise IAM platforms, including Ping Identity, LDAP, and authentication solutions. You will handle administration, troubleshooting, automation, and 24x7 support for SSO, MFA, and directory services.

You will configure and support PingFederate, PingAccess, Directory services, SAML, OAuth, OIDC, and LDAP ecosystems; participate in on-call, monitor logs, perform root cause analysis, and contribute to disaster recovery and

Qualifications

• 7+ years of IAM experience.
• 5+ years with Ping Identity products and LDAP technologies.
• 3+ years with Radiant Logic (VDS/ICS) or Ping Directory.
• 3+ years on Linux and Windows platforms.
• 3+ years of automation using PowerShell, Python, Shell, or API-based tooling.

Responsibilities

• Administer and support Ping Identity platforms and related IAM components.
• Configure SSO, MFA, Passwordless, and Passkey solutions.
• Troubleshoot authentication/authorization (SAML, OAuth, OIDC, LDAP).
• Maintain LDAP directory services (RadiantOne, Ping Directory, ODSEE, Tivoli).
• Participate in 24x7 on-call IAM support rotation.
• Monitor, log analysis, incident resolution, and root-cause analysis.
• Support disaster recovery, upgrades, and patching activities.
• Collaborate with IT teams to troubleshoot load balancers, DNS, SSL/TLS, and connectivity.
• Leverage scripting and APIs to automate operational processes.
• Document runbooks and continuously improve IAM operations.

Skills

Identity & Access Management

Ping Identity

LDAP technologies

Linux

Windows

Automation scripting

Education

Bachelor’s degree

Tools

Ping Directory

Radiant Logic (VDS/ICS)

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

As a Senior IAM Engineer, you will support and enhance enterprise Identity and Access Management (IAM) platforms, including Ping Identity, LDAP directory services, and authentication solutions. This role is responsible for the administration, troubleshooting, automation, and operational support of SSO, MFA, directory services, and related infrastructure in a 24x7 enterprise environment.

Key Responsibilities

• Administer and support Ping Identity platforms including PingFederate, PingAccess, Ping Directory, PingOne MFA, Ping DaVinci, and Risk-Based Authentication.
• Configure, troubleshoot, and support Single Sign-On (SSO), Multi-Factor Authentication (MFA), Passwordless Authentication, and Passkey solutions.
• Troubleshoot authentication and authorization issues involving SAML, OAuth, OpenID Connect (OIDC), LDAP, and related technologies.
• Install, administer, and maintain LDAP directory services including RadiantOne FID/VDS, Ping Directory, ODSEE, and IBM Tivoli Directory Server.
• Support LDAP application integrations, migrations, service account configuration, ACIs, and directory consolidation initiatives.
• Participate in 24x7 on‑call support rotation for IAM, SSO, MFA, and LDAP services.
• Perform proactive monitoring, log analysis, incident resolution, root cause analysis, vulnerability remediation, and platform performance tuning.
• Support disaster recovery exercises, platform upgrades, patching activities, and operational readiness testing.
• Collaborate with infrastructure, network, security, and application teams to troubleshoot load balancers, DNS, SSL/TLS, proxy, and connectivity issues.
• Utilize scripting and automation tools (PowerShell, Python, Shell, APIs) to streamline operational processes and reduce manual effort.
• Leverage AI and emerging technologies to improve automation, self-service capabilities, operational efficiency, and user experience.
• Maintain technical documentation, runbooks, and knowledge articles while continuously improving operational processes.
• Demonstrate a strong learning mindset, stay current with IAM technologies, and proactively expand expertise across authentication, directory, cloud, and security domains.

Required Qualifications

• 7+ years of experience in Identity and Access Management (IAM).
• 5+ years of experience with Ping Identity products, LDAP technologies, and authentication platforms.
• 3+ years of experience with Radiant Logic (VDS/ICS), Ping Directory, or other enterprise LDAP solutions.
• 3+ years of experience with both Linux and Windows platforms.
• 3+ years of experience with PowerShell, Python, Shell, or API-based automation.

Preferred Qualifications

• Strong troubleshooting skills across authentication, federation, networking, and directory services.
• Strong knowledge of SAML, OAuth 2.0, OpenID Connect (OIDC), LDAP, MFA, Passkeys, and FIDO2/WebAuthn.
• Experience with Azure AD / Microsoft Entra ID, Okta, or other IAM platforms.
• Experience with Splunk, AppDynamics, Dynatrace, or similar monitoring tools.
• Experience with AI-assisted automation, self-service platforms, and workflow orchestration.

Education

• Bachelor’s degree from an accredited college or university, or equivalent combination of education and relevant work experience (High School Diploma/GED plus 4 years of related experience)

Pay Range

The Typical Pay Range For This Role Is

$106,605.00 - $284,280.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/09/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.