Staff Full-Stack Engineer — Customer Value + Performance Intelligence (Tech Lead)

BetterUp; New York (NY); On-site; USD 216,000 - 270,000; Full time

Benefits offered by this job

Access to BetterUp coaching

Flexible paid time off

Medical, dental, and vision insurance

Learning and Development stipend

Job summary

BetterUp in New York is looking for a skilled engineer with 7+ years of relevant experience to architect automation tools and design data pipelines. This role requires collaboration with product and design teams to develop enterprise solutions that enhance performance intelligence.

The candidate should have a strong background in backend and frontend technologies, with relevant tools experience including Snowflake and Docker. Benefits include competitive compensation and extensive time off.

Qualifications

• 7+ years relevant experience in tech.
• Strong software engineering practices required.
• Experience with analytics platforms and data processing.
• Comfort with structured and unstructured data.

Responsibilities

• Architect automation tools to reduce manual tasks.
• Design data pipelines for unstructured data.
• Collaborate across teams to create enterprise solutions.
• Build scalable systems using container technologies.

Skills

Backend development with modern tech stacks

Frontend development with JavaScript/TypeScript

Experience building data pipelines

Strong software engineering practices

Communication skills

Tools

Snowflake

dbt

Looker

Docker

Terraform

Job description

What You’ll Do

Automation & Scale

• Architect and build automation tooling that reduces manual effort in insight generation and delivery by 75%, unlocking our ability to scale from 15–25 customers to hundreds.
• Design and implement data pipelines that systematically process unstructured data (session recordings, chat logs, behavioral signals) through our Intelligence Layer.
• Build self‑service tooling that empowers cross‑functional teams (PICs, Customer Value, Labs) to access and deliver insights without engineering bottlenecks.
• Develop monitoring and observability systems to ensure insight quality and pipeline reliability at scale.

Product Engineering

• Collaborate with product, design, and data science teams to craft enterprise‑grade experiences for Performance Intelligence features on our SPAs frontend (Ember, Lit) and backend services (Ruby, Elixir).
• Build robust APIs and interfaces that surface Intelligence Layer capabilities across multiple touchpoints—both in‑product and through consultative tools.
• Partner with ML Engineers and Data Scientists to operationalize unstructured data models and signal detection systems.
• Show a strong desire to delight enterprise customers by building software that delivers actionable insights they can't get anywhere else.

Data Reporting & Analytics Infrastructure

• Centralize and standardize data collection, transformation, and serving approaches across our analytics stack (Snowflake, dbt, Looker).
• Support reporting and analytics teams in delivering both internal and customer‑facing business insights with consistency and reliability.
• Build and maintain data quality checks, validation systems, and observability tooling that ensure insight accuracy across the full pipeline.
• Partner with Data Platform on shared standards for data modeling, metric definition, and reporting architecture to ensure metrics consistency across teams.

Infrastructure & Reliability

• Own components during the entire lifecycle, from planning through development, deployment, and maintenance.
• Build scalable and resilient systems using container technologies (Docker, K8s) and cloud infrastructure as code (AWS, Terraform).
• Design data infrastructure that handles growing volumes of session recordings, chat data, and behavioral signals while maintaining performance and cost efficiency.

Required

• 7+ years relevant experience, at least part of which in a startup or high‑growth environment.
• Strong software engineering practices (coding, unit testing, code reviews, design documentation, and collaborative reviews).
• Backend development experience with modern backend tech stacks (Ruby and Elixir, but expertise in Python, Node.js, Go, or similar is valued).
• Frontend development with JavaScript/TypeScript, HTML5, CSS3, and knowledge of modern frontend frameworks.
• Experience building data pipelines, ETL processes, or working with large‑scale data processing.
• Comfort working with both structured and unstructured data.
• Experience with analytics or BI platforms (Snowflake, dbt, Looker, or similar).
• Strong verbal and written communication skills.
• Alignment with BetterUp’s mission of enabling self‑driven behavior change.

Valued

• Experience with ML model operationalization or MLOps practices.
• Familiarity with data transformation and automation tools (Airflow, dbt, etc.).
• Background in building internal tools and self‑service platforms.
• Experience with Ruby, Elixir, Rails, EmberJS.
• Understanding of data warehousing, analytics platforms, or BI tools.
• Experience centralizing and standardizing data infrastructure across reporting and analytics use cases.
• Previous work on B2B SaaS products serving enterprise customers.
• Interest in organizational psychology, talent analytics, or HR tech.

What Success Looks Like

• Delivered automation that measurably reduces manual LOE in insight generation and delivery.
• Built systems that enable Performance Intelligence to scale to 3–5x more customers.
• Created tools that democratize Intelligence Layer access across cross‑functional teams.
• Improved data pipeline reliability and insight quality through robust engineering.
• Contributed to a shared reporting foundation that internal teams and customers trust.
• Contributed to making BetterUp’s Performance Intelligence an indispensable strategic platform for our customers.

Benefits

• Access to BetterUp coaching; one for you and one for a friend or family member.
• A competitive compensation plan with opportunity for advancement.
• Medical, dental, and vision insurance.
• Flexible paid time off.
• Per year:
  • All federal/statutory holidays observed.
  • 4 BetterUp Inner Workdays.
  • 5 Volunteer Days to give back.
  • Learning and Development stipend.
  • Company‑wide Summer & Winter breaks.
• Year‑round charitable contribution of your choice on behalf of BetterUp.
• 401(k) self‑contribution.

Salary Range: New York and San Francisco: $216,000 – $270,000. Austin and Arlington (D.C. Area): $194,000 – $243,000.

Equal Employment Opportunity Statement

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.