Staff Forward Deployed Engineer [NYC or SF]

Socket.dev; New York (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Mental health support

Annual learning budget

Annual team offsite

Unlimited PTO

Job summary

Amigo is seeking a Staff Forward Deployed Engineer to lead customer deployments from edge to production, shaping architecture and timelines. You will break down complex problems, own delivery, and elevate technical leadership across engineering and product.

You will mentor engineers and balance customer expectations with architectural rigor. You will work on-site in New York City or San Francisco, partnering with customers to ensure scope, timelines, and quality remain honest and achievable.

Qualifications

• Led significant engineering work end to end as a tech lead, staff engineer, or engineering manager.
• Able to translate ambiguous customer needs into clear technical plans with owners and timelines.
• Hands-on with LLMs and agent systems or can reach that level quickly.
• Strong judgment to make tradeoffs and say no when needed.
• Proven ability to lead through architecture, people, or both.

Responsibilities

• Lead the technical delivery of customer deployments end to end, setting architecture and timelines.
• Break down big problems into team-owned work and drive on-time delivery.
• Mentor and grow engineers while raising the bar for the team.
• Collaborate directly with customers to manage scope, timelines, and quality.

Skills

Leadership

LLMs

Agent systems

Architecture

People leadership

Job description

About Amigo

Amigo partners with healthcare organizations to deploy robust AI infrastructure that directly serves patients and providers. Our agents handle clinical workflows and patient engagement across the entire journey: pre-visit intake, care navigation, post-visit care plans, patient monitoring, and more.

We're fresh off our Series A backed by Tier 1 investors like Madrona, General Catalyst, and Optum Ventures. Our work is validated with leading academic medical institutions. Our agents have reached 3M+ patient encounters and are on track to 10x this year.

About this role

As an Staff Forward Deployed Engineer at Amigo, you'll lead the technical delivery of customer deployments end to end. You'll set the architecture, break big ambiguous problems into work a team can own, commit the timelines, and hold the bar for what ships. It's a hands‑on leadership role at the intersection of engineering, product, and the customer.

Depending on your strengths, the role leans toward deep technical leadership, people leadership, or both. Some tech leads are the deepest technical authority on the team and take the hardest problems themselves. Others manage a handful of engineers and own how the team operates. Most do some of each. We work out the shape with you.

What you might work on

• Leading an AI deployment for a major healthcare customer, from first conversation to production
• Turning an ambiguous customer need into a clear technical plan with owners and timelines
• Setting the architecture and engineering standards the team builds within
• Making the calls on tradeoffs: what to build now, what to reuse, and what to push back on
• Growing the engineers around you and raising the bar of the whole team
• Working directly with customers to keep scope, timelines, and quality honest

You may be a fit if

• You've led significant engineering work end to end, as a tech lead, staff engineer, or engineering manager
• You've broken hard, ambiguous problems into work other engineers could own and deliver
• You have real experience with LLMs and agent systems, or the depth to get there fast
• You have the judgment to make tradeoffs and the standing to say no when something doesn't hold up
• You lead well, whether through architecture, through people, or both
• You're low ego, direct, and hold yourself and your team to a high bar
• You can work on site in New York City or San Francisco

Nice to have

• Experience in a regulated or high-reliability domain (healthcare, finance, legal)
• Experience shipping production AI or ML systems
• Background in customer-facing or forward-deployed engineering
• Experience growing engineers or running a small team

Benefits (available to Full-Time Employees)

Health & Wellness

• Comprehensive health, dental, and vision insurance
• Daily catered lunch and dinner
• Mental health support and wellness coaching
• Flexible wellness stipend for fitness, therapy, or personal growth

Growth & Development

• Annual learning budget for courses, books, or conferences
• Conference attendance budget for professional development
• Annual team offsite
• Academic collaboration opportunities
• Unlimited PTO

Our Core Values

1. Patients Win, We Win

   If patients aren't getting better care, we haven't earned the right to scale. Every internal decision gets pressure-tested: does this make patients' lives better? If we can't draw the line, we question why we're doing it.

2. High Standards, High Care

   We hold a high bar for the team because patients are counting on us to get this right. But high standards only work with genuine investment in each other. You can take risks, admit mistakes, and challenge ideas—not despite our standards, but because of them.

3. Thoughtful Urgency

   We move fast by default, but speed without judgment is recklessness. The discipline is knowing which decisions are reversible vs. not. In healthcare AI, the companies that win will be fast everywhere they can be and careful everywhere they must be. We build the muscle to do both.

4. Intensely Measured

   We instrument patient outcomes, provider ROI, system performance, and clinical accuracy. But data without action is surveillance. Every metric should have an owner, a threshold, and a response plan. If we're measuring something but never acting on it, we stop measuring it.

Who Builds With Us

• Low ego: Politics and territory don't interest you. The best ideas win, regardless of who has them.
• Direct: You say the hard thing, challenge ideas openly, and commit fully once decided.
• High agency: You thrive on trust rather than instruction. When you see something is broken, you fix it. You don’t file tickets and wait for someone else.
• Bar of excellence: You hold yourself to a bar most people wouldn't, and you want teammates who do the same.
• Skeptical: You push back on rules that don’t make sense and question assumptions that haven’t earned their place.