Staff Engineer, Distributed Storage & AI Reliability

DDN; Santa Clara (CA); On-site; USD 185,000 - 275,000; Full time

Job summary

DDN is seeking a Staff Engineer to join our Infinia Core team, a hands-on role blending deep distributed-systems work with direct customer engagement in production. You will own escalations end-to-end, lead live incident response and drive AI-driven automation to improve reliability and MTTR.

The ideal candidate has significant enterprise storage or distributed-systems leadership, strong Linux skills and proficiency in Python or C++, with a proven track record of working directly with customers

Qualifications

• Significant experience in enterprise storage or distributed systems with technical leadership at Senior or Staff level.
• Deep understanding of file systems and storage technologies (S3, POSIX, NFS) and storage performance.
• Strong Linux systems knowledge including kernel-level troubleshooting and debugging.
• Strong coding ability in Python or C++.
• Proven ability to diagnose complex issues using tools such as strace, tcpdump and perf.
• Genuine interest in working directly with customers and owning problems through to resolution.

Responsibilities

• Communicate technical issues clearly to customers, engineers and senior stakeholders, including executive audiences.
• Own complex customer escalations from diagnosis through to resolution, mitigation and RCA.
• Lead live incident response, war rooms and cross-functional investigations with Engineering, QA and Field teams.
• Debug complex distributed-systems, storage and performance issues across the system, protocol and application layers.
• Reproduce customer issues and feed findings into product and reliability improvements.
• Develop runbooks, troubleshooting guidance and performance-tuning practices.
• Act as a technical authority on Infinia internals, mentoring engineers and influencing architectural best practice.
• Partner with Field CTOs, Solutions Architects and Sales Engineers on strategic customer issues.
• Use AI, automation and observability to improve diagnostics, reliability and MTTR.
• This position requires participation in an on-call rotation to provide after-hours support as needed.

Skills

Distributed systems

Enterprise storage

Linux

Python

C++

Troubleshooting tools

Customer engagement

Tools

Prometheus

Grafana

OpenTelemetry

ELK

Job description

DDN is seeking a Staff Engineer to join our Infinia Core team, a hands-on role blending deep distributed-systems work with direct customer engagement in production. You will own escalations end-to-end, lead live incident response and drive AI-driven automation to improve reliability and MTTR.

The ideal candidate has significant enterprise storage or distributed-systems leadership, strong Linux skills and proficiency in Python or C++, with a proven track record of working directly with customers