Staff DevOps Engineer

Zoom; San Jose (CA); Hybrid; USD 124,000 - 271,000; Full time

Job summary

Zoom is seeking a Staff DevOps/SRE to ensure reliability and scalability of its real-time communications platform. You will own SLO/SLI frameworks, lead incident response, and drive rollout safety across global teams.

The role requires deep cloud and container orchestration experience, strong networking knowledge, and proficiency in IaC tools. A hybrid/work-from-office model with global collaboration is expected.

Qualifications

• 10+ years in DevOps, SRE, or infrastructure roles with staff/principal scope.
• Experience owning reliability for large-scale latency-sensitive systems.

Responsibilities

• Own SLO/SLI framework for real-time services and improve latency, availability, jitter, and packet loss.
• Lead incident response for outages across the real-time platform across time zones.
• Promote blameless postmortems and ensure actionable reliability improvements.
• Implement chaos engineering and game day exercises to identify failure modes.
• Build observability tools: dashboards, alerts, and distributed tracing for real-time media infrastructure.
• Serve as architectural authority on deployment patterns and infrastructure design for real-time services.
• Review system designs for scalability, fault tolerance, and operability.
• Drive capacity planning, traffic modeling, and cost optimization across globally distributed infra.
• Evaluate infrastructure tools and vendors including media servers, CDN, and edge networking.
• Ensure CI/CD standards, deployment safety, and progressive rollout strategies.
• Collaborate with network security, product, and data teams to align reliability requirements.
• Translate constraints into actionable recommendations for product leaders.
• Advise on DevOps best practices: IaC, GitOps, automated testing, and deployment automation.
• Guide senior engineers on SRE principles and operational discipline.
• Bridge US-based with China/India teams; communicate across time zones.
• Conduct architecture reviews, incident retrospectives, and planning in English and Mandarin.

Skills

DevOps

SRE

Infrastructure engineering

Cloud infrastructure

Kubernetes

Helm

ArgoCD

Terraform

Pulumi

GitHub Actions

Jenkins

Spinnaker

CI/CD

Python

Bash

Go

WebRTC

RTP/RTCP

TURN/STUN

SDP

SFU/MCU

Networking

Tools

Kubernetes

Helm

ArgoCD

Terraform

Pulumi

GitHub Actions

Jenkins

Spinnaker

Job description

Immigration sponsorship is not available for this position.

What You Can Expect

We are hiring a Staff DevOps/Site Reliability Engineer to ensure reliability, scalability, and operational excellence for our real-time communications platform. This platform supports audio/video conferencing, recording, and live-streaming functionalities. The position requires expertise in infrastructure engineering, global team collaboration, and cross-functional partnerships.

About The Team

This team manages essential meeting service operations at Zoom. They handle global, large-scale distributed systems and advance communication technology to connect individuals across physical distances.

Responsibilities

Ensuring reliability engineering and operations by owning the SLO/SLI framework for real-time services, defining, tracking, and improving latency, availability, jitter, and packet loss. Leading incident response for critical outages across the real-time platform, coordinating across time zones and engineering disciplines. Promoting a blameless postmortem culture and ensuring action items lead to measurable reliability enhancements. Implementing chaos engineering and game day exercises to proactively identify failure modes before user impact occurs. Building and evolving observability tools — dashboards, alerting systems, and distributed tracing — tailored for real-time media infrastructure challenges. Serving as the architectural authority on deployment patterns, infrastructure design, and operational readiness for real-time services. Reviewing and contributing to system design proposals, providing feedback on scalability, fault tolerance, and operational complexity. Driving capacity planning, traffic modeling, and cost optimization strategies across globally distributed infrastructure. Evaluating and recommending infrastructure tools, platforms, and vendors — including media servers, CDN providers, cloud-native services, and edge networking. Ensuring consistent standards for CI/CD pipelines, deployment safety, and progressive rollout strategies across teams. Acting as the primary SRE partner for multiple engineering teams building real-time features, attending planning sessions, and providing operational readiness guidance. Collaborating closely with network engineering, security, product, and data teams to align on platform-wide reliability requirements. Translating infrastructure constraints and reliability trade-offs into actionable recommendations for product leaders and engineering teams. Establishing and advocating DevOps best practices — infrastructure-as-code, GitOps, automated testing, and deployment automation — across partner teams. Guiding senior engineers on SRE principles, reliability patterns, and operational discipline. Serving as a technical liaison between US-based and China/India-based engineering teams, bridging communication gaps and providing technical context. Conducting architecture reviews, incident retrospectives, and planning sessions in English and Mandarin as appropriate. Maintaining a flexible schedule to ensure meaningful overlap with teams in Beijing, Shanghai, Bangalore, and Hyderabad. Building collaborative relationships across cultural and geographic boundaries, adapting communication styles to foster trust and alignment. Ensuring engineering documentation, runbooks, and architectural decision records are accessible and understandable for global team members.

What We’re Looking For

• 10+ years in DevOps, SRE, or infrastructure engineering roles, with at least 3 years at a staff or principal level scope.
• Have a proven track record owning reliability for large-scale, distributed, latency-sensitive systems in production
• Have experience in supporting real-time or media-heavy platforms (video conferencing, live streaming, gaming, trading systems, or similar).
• Demonstrate ability to lead cross-functional technical initiatives without direct authority, driving alignment across engineering, product, and operations.
• Have conceptual and architectural understanding of real-time communication protocols: WebRTC, RTP/RTCP, TURN/STUN, SDP, and SFU/MCU topologies.
• Have solid expertise in cloud infrastructure (AWS, GCP, or Azure) and container orchestration (Kubernetes, Helm, ArgoCD).
• Demonstrate proficiency with infrastructure-as-code tooling: Terraform, Pulumi, or equivalent.
• Have an understanding of networking fundamentals: BGP, anycast routing, DNS, load balancing, and CDN architecture.
• Utilize CI/CD tools such as GitHub Actions, Jenkins, and Spinnaker to streamline workflows and improve deployment processes.
• Implement deployment safety practices like canary releases, feature flags, and blue/green strategies to ensure reliable software delivery.
• Demonstrate proficiency in Python, Bash, or Go for automation, tooling, and incident response without requiring advanced software development expertise.
• Occasional weekend work may be required
• Ability to work across the globe or multiple time zones

Minimum

Salary Range or On Target Earnings

$124,000.00

Maximum

$271,200.00

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

Anticipated Position Close Date

08/21/26

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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